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N7 with defective speaker?

OP Koshuu

18th July 2012, 03:52 AM   |  #1  
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Hey everyone, I just got my N7 in the mail and I was thrilled to finally play around with it as I'm sure we all were. However I've noticed the quality of the external speaker is really really bad.

First off I have to turn the volume almost halfway up before I can even hear anything, and in a quiet room too. As I turn the volume up I can hear a lot of static and just crackling noises, I'm pretty sure I received a bad unit :/
Even attempting to listen to the transformers movie I can hardly make out a line of dialog, music sounds terrible as well.

I've been looking around and I haven't seen anyone else mentioning this sort of thing, does anyone else have this issue? I managed to find one video on YouTube comparing the speaker of the N7 with other devices and it sounds noticeably better than mine.


*UPDATE*
I've just received an email back from the play store complete with custom checkout link to order my new N7 at no charge. Provided of course the defective unit is returned within 21 days, or I'm charged for the new one. they've provided the necessary shopping label to print out and use for the return as well. So here's hoping the new one will be in perfect working order.

Sent from my Galaxy Nexus using xda premium
Last edited by Koshuu; 19th July 2012 at 07:12 AM.
18th July 2012, 04:43 AM   |  #2  
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Prolly a defective unit man. Get it replaced!

Sent from my Galaxy Nexus using xda premium
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18th July 2012, 04:49 AM   |  #3  
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Quote:
Originally Posted by Okaay

Prolly a defective unit man. Get it replaced!

Sent from my Galaxy Nexus using xda premium

That's what I was afraid of, doesn't seem like anyone else has issues with it. Hopefully it doesn't become some huge hassle to replace. Especially if they're still filling pre-orders who knows how long it'll take to get back.

Sent from my Galaxy Nexus using xda premium
18th July 2012, 05:38 AM   |  #4  
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Quote:
Originally Posted by Koshuu

Hey everyone, I just got my N7 in the mail and I was thrilled to finally play around with it as I'm sure we all were. However I've noticed the quality of the external speaker is really really bad.

First off I have to turn the volume almost halfway up before I can even hear anything, and in a quiet room too. As I turn the volume up I can hear a lot of static and just crackling noises, I'm pretty sure I received a bad unit :/
Even attempting to listen to the transformers movie I can hardly make out a line of dialog, music sounds terrible as well.

I've been looking around and I haven't seen anyone else mentioning this sort of thing, does anyone else have this issue? I managed to find one video on YouTube comparing the speaker of the N7 with other devices and it sounds noticeably better than mine.

Sent from my Galaxy Nexus using xda premium

I got the same problem here. Probably will try to get a replace. Really disappointing.
18th July 2012, 05:58 AM   |  #5  
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Quote:
Originally Posted by ruijin

I got the same problem here. Probably will try to get a replace. Really disappointing.

I just got off the phone with Google play, they've had reports of this already and no questions asked they're sending out a replacement within 24hrs. At least that's what they told me, no fuss, and no muss. Speakers f'd up, ok we'll send a new one out. It was that easy.

So while yes it's disappointing it isn't that bad because you'll get to keep the defective unit to toy with until your replacement arrives. So no Nexus withdrawal for the time being. The only issue is waiting on the phone long enough to get through. Make it past that and you're golden.

Sent from my Galaxy Nexus using xda premium
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18th July 2012, 05:06 PM   |  #6  
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N7 Defective Speaker
Quote:
Originally Posted by Koshuu

Hey everyone, I just got my N7 in the mail and I was thrilled to finally play around with it as I'm sure we all were. However I've noticed the quality of the external speaker is really really bad.

First off I have to turn the volume almost halfway up before I can even hear anything, and in a quiet room too. As I turn the volume up I can hear a lot of static and just crackling noises, I'm pretty sure I received a bad unit :/
Even attempting to listen to the transformers movie I can hardly make out a line of dialog, music sounds terrible as well.

I've been looking around and I haven't seen anyone else mentioning this sort of thing, does anyone else have this issue? I managed to find one video on YouTube comparing the speaker of the N7 with other devices and it sounds noticeably better than mine.

Sent from my Galaxy Nexus using xda premium

Even I have the same problem. Got N7 yesterday and the speaker has a huge vibrating noise when it plays any video or song.

Can someone tell me what should I do? Do i have to get it replaced???
18th July 2012, 05:17 PM   |  #7  
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Quote:
Originally Posted by apurvaappu

Even I have the same problem. Got N7 yesterday and the speaker has a huge vibrating noise when it plays any video or song.

Can someone tell me what should I do? Do i have to get it replaced???

Yes. Just call Google.
18th July 2012, 05:40 PM   |  #8  
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Quote:
Originally Posted by Koshuu

I just got off the phone with Google play, they've had reports of this already and no questions asked they're sending out a replacement within 24hrs. At least that's what they told me, no fuss, and no muss. Speakers f'd up, ok we'll send a new one out. It was that easy.

So while yes it's disappointing it isn't that bad because you'll get to keep the defective unit to toy with until your replacement arrives. So no Nexus withdrawal for the time being. The only issue is waiting on the phone long enough to get through. Make it past that and you're golden.

Sent from my Galaxy Nexus using xda premium

No body picks the call.. Can you tell me what option did you press is it option 1 or 2 ??

Or how long did they take to answer your call ??? I am just tired of being on hold....

---------- Post added at 04:40 PM ---------- Previous post was at 04:34 PM ----------

Quote:
Originally Posted by Montaberne

Yes. Just call Google.

Thanks... But no one seems to answer call in the play store for devices
Last edited by apurvaappu; 18th July 2012 at 05:39 PM.
18th July 2012, 10:03 PM   |  #9  
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Quote:
Originally Posted by Koshuu

Hey everyone, I just got my N7 in the mail and I was thrilled to finally play around with it as I'm sure we all were. However I've noticed the quality of the external speaker is really really bad.

First off I have to turn the volume almost halfway up before I can even hear anything, and in a quiet room too. As I turn the volume up I can hear a lot of static and just crackling noises, I'm pretty sure I received a bad unit :/
Even attempting to listen to the transformers movie I can hardly make out a line of dialog, music sounds terrible as well.

I've been looking around and I haven't seen anyone else mentioning this sort of thing, does anyone else have this issue? I managed to find one video on YouTube comparing the speaker of the N7 with other devices and it sounds noticeably better than mine.

Sent from my Galaxy Nexus using xda premium

I have the same exact problem with the speaker on my nexus 7. I called Google yesterday and told them about my problem. The guy had me do a factory reset, which obviously was not gonna solve the problem. He then told me that I would be emailed by a specialist within the next 48 hours about what to do next. I have not gotten an email yet. I really wish they would just send me a new one. I feel like it may be weeks before I have a new one.
19th July 2012, 12:12 AM   |  #10  
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Same issue here
I tried calling earlier today and ran out of time and had to hang up before i got through. called again a few minutes ago and i was only on hold for about a minute. The guy i spoke with said he had to escalate it as a DOA and i should hear back in the next couple of days via email.

Seems like they are actively working to fix their service issue. i got an email confirming that it was being escalated and the email states that if something else occurs to me i can just reply back to that email and it was be filed away to the specialist dealing with me. that is pretty nice.

now i just wait and just use it with headphones or a BT speaker.

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