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Touch Button Issue HTC One S - Communication campaign "Operation Rolling Thunder"

OP gibarian

15th September 2012, 09:17 PM   |  #1  
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Hi all,

If you ended up on this thread, it probably means that like many others, including me, you have experienced the so-called "Home button issue" on your HTC One S. To sum it up very briefly, it happens mostly when you're on EDGE and the signal is weak: what then happens is that all the sudden, your phone simulates rapid presses of the Home Button, leading to your display switching constantly between the main Home screen and the "helicopter view" showing the 7 home screens. When it happens, the buttons become useless, and you cannot use your phone anymore. Needless to say it is a really annoying matter...

As you may know, there are many threads that report the issue in many different countries, which leads to believe that hundreds if not thousands of users are having the same issue... XDA has a very complete thread on the matter, which focuses on grouping people reports, hypothetical fixes, leads, ideas, comments etc. I strongly suggest you check it out if you haven't done so yet after you're done reading this post. Here's the link:


You will also find a link to a spreadsheet in this thread where you can write yourself in and describe your issue and its circumstances, thus helping people working on the issue to figure out a solution. Big thanks to SneakyGhost and ZoesDad for all the work! Remember to write your details in the sheet when you're through this post if you haven't done so yet. Here's the link:


Now, if you followed up on this issue, you will soon notice that many users have reported the problem to HTC, starting some months ago. The results were nowhere near satisfying:
  • No reply at all to their complaints;
  • Automatic emails from customer support telling people to restart or factory reset their phones, even though they had explained that they had already tried this in their mails;
  • Requests to send their phones in for repair. After weeks, customers would get their phones returned, with the exact same issue still present;
  • Emails from HTC stating that they were (finally) aware of the issue and that a patch would be released in the coming days/weeks. That was months ago, nothing has happened as of yet...

Bottom line: Nothing happened, the matter is still not solved, and we are all still stuck with devices that can stop working at any given time if the signal starts going down. Inacceptable. Time to act!


Operation Rolling Thunder

Apparently, HTC needs a little "motivation" so solve this issue, so here is my suggestion (I discussed the idea with some people on SneakyGhost's thread, link to exact page here):

In order to make ourselves heard, we need to join in a combined effort to attract attention of HTC through the media. I therefore started posting negative reviews of the HTC One S on numerous websites that review or sell the product. On each of them, I left a comment reporting this issue and advising people not to buy the phone until the matter was resolved.

...And here is where I need your help: I ask you to take a little time off and start doing the same. I will try to make it as easy and fast for you as possible.

The goal is to "spam" review and sales websites with so many negative reviews that the phone's average note will sink to the bottom. Thus, when people will check out the phone, they will see a quite good editor's note, but a very low users note. They will most probably then read users reviews and find out about the issue, which will lead them to delay their purchase or switch to another model or brand... They will talk/comment about it, and so on.

If enough people in various countries participate to the action, we will make quite some noise, and I am convinced that HTC will hear about it. Actually, my plan is to let them know asap that such an action is ongoing. I want them to be aware of this, and I believe we should regularly "invite" them to read our reviews on famous websites, and let them know that we will not stop until the patch is released. No promise of future upcoming patches will stop this action. The only way for them to stop us from spamming websites with unhappy comments will be the release of a patch that adresses the issue. Only then will we stop our action and edit our reviews/comments.

Operation Rolling Thunder: Phases

Phase One:
  • Leave posts/reviews/comments on famous review and/or sales websites
  • Send updates regularly to HTC about progress. If no patch after 1-2 weeks, proceed to phase two.

Phase Two:
  • Send emails to the carriers/tech supports of respective countries
  • Send regular updates to HTC about progress. If no patch after 1-2 weeks, proceed to phase three.

Phase Three:
  • Send emails to the media: bloggers, press...
  • Send regular updates to HTC about progress. If no patch by then... Improvise.

Now, I have already started with phase one on my own, and if you want things to change, I hereby invite you to join me in my effort to "motivate" our friends at HTC.


Remember to check out the two next posts. I wrote them to provide you with useful tools and advice, so that you can easily contribute to the action:
- Review templates in different languages
- Direct links to the product pages on famous websites for posting
- Some advice (my two cents)



Report your contributions:

After posting your reviews, don't forget to post your contribution through this form!
It will help us keep track of progress and maintain pressure on HTC!

You can check out the results at any given time in this spreadsheet!


(Many thanks to SneakyGhost for his advice and the idea of the sheet )


Please keep this thread tidy:

Thank you for not postings rants, complaints or non-constructive comments on this thread. It is important, especially if we relay a link to this thread to the media/press at a later stage, that it remains factual. Posts are reserved for the following:
  • Your reports on where you posted reviews, in order to show involvement
  • Your suggestions on new links to websites to post reviews on
  • Constructive remarks.


Remember that this post is dedicated to the Home screen issue ONLY!


Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!

Thank you in advance for your effort, may this campaign be successful... for all our sakes
Last edited by gibarian; 20th September 2012 at 10:20 PM.
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15th September 2012, 09:34 PM   |  #2  
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Exclamation Post/review templates and advice
Below are some links to reviews/comments I wrote in different languages. Feel free to copy/paste them (or edit them, if you disagree on certain aspects: it's your review!) if you don't feel like writing them yourself.

Some advice when it comes to reviewing (if I may...):
  • A general note of no more than one star (less if possible) would be appropriate for this phone as long as the bug persists, don't you think?
  • Don't be hostile/rude... You are probably pissed by now and tired of waiting, but try to keep things civil. It will add to the credibility of this action and benefit the results. We don't want to sound like raving idiots, but rather like a determined group of people who want to make things happen...
  • I believe that it writing in the title of your review that this phone would deserve a better note if the issue was gone might help encourage HTC to provide a fix. Just stating the HTC One S is a **it phone will probably not encourage them so much, rather the opposite.
  • Please insert a link to this thread and SneakyGhost's in your reviews, so people can read about the issue and know what we are talking about. They should know that this is a legitimate effort, not some loose and unmotivated ranting...

In order to keep things fair, I plan to edit/adapt my reviews when HTC has fixed the issue. I hope you'll do the same...
Let's act like gentlemen: the phone wouldn't deserve such a bad note if it wasn't for this bug. Let's remember that when a fix removes the issue.


Here are the review templates:
- In English
- In French
- In German (I'm not so great in German, so you might want to adapt a little )

Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!

Thanks for your help!
Last edited by gibarian; 18th September 2012 at 11:09 PM.
15th September 2012, 09:41 PM   |  #3  
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Exclamation Links to review/sales websites
Here are some links to websites you might want to post on. Of course, you are welcome to post on other relevant places too.

Leave a comment in this thread with the links, and I'll update the list whenever I can!

Remember that some websites may have several HTC One Ses on sale. They can all be reviewed...

Some advice on speeding things up:
  • You'll always have to create a user on the websites you post on. Thankfully, it usually requires a username and a mail adress. No big deal, one minute tops! Facebook login works too sometimes...
  • This is how I do when a website has the HTC One S several times for sale (aka Amazon): I search for the HTS One S, then sort from highest price down in order to avoid cases and accessories. When the list appears, I open every HTC One S page in a new tab. I then go to the reviews page for each of them and start copy/pasting. It took me barely 10 minutes to review 20 HTC One S on an Amazon!
  • Don't comment on somebody else's review, make your own. That way, you can give a (1-star) note.
  • You may post on French post even if you're not French. Trust in my post

Here are the links. I tried to make sure you would end up on the right page (review page or list page with HTC One Ses)

English:
Cnet.com (post confirmed)
Cnet.com.au (post confirmed)
Amazon.com (post confirmed)
Amazon.co.uk (post confirmed)
GSMarena.com (post confirmed)
Techradar.com (post confirmed)

German:
Amazon.de (post confirmed)
Saturn.de (post confirmed)
CyberPort.de (post confirmed)
Pixmania.de

French:
Amazon.fr (post confirmed)
LesNumériques (post confirmed)
Clubic.com
Pixmania.fr
Darty.fr
LesMobiles (post confirmed)
FrAndroid (post confirmed)
TomsGuide.fr (post confirmed)
cDiscount


Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Last edited by gibarian; 19th September 2012 at 08:51 PM.
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16th September 2012, 01:07 AM   |  #4  
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Posts to publish on forums and gather people
Here are post templates you can use in order to rally people on other forums to join this action/thread. Don't forget to leave posts in video comments too

Post Template (EN)
Post Template (FR)
Post Template (DE) (I'm not so great in German, so you might want to adapt a little )

Help me spread the word. Thank you!
Last edited by gibarian; 16th September 2012 at 10:23 AM.
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16th September 2012, 03:04 AM   |  #5  
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Right mate. That'll be a rush of people showing up I hope.
From the posts surfacing in my thread now I get the feeling that some where drawn here from sales sites already.

I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?

One thing I deem of major importance is making the spreadsheet reflect a true picture of the situation out there. That'll be only possible if we reach as many people as possible. So I think having the sheet linked to the product directly it would get us closer to that goal. At last 430 potential reviewers can spread it quite far and fast I guess.

Power to the masses!

Somehow I really like mobilizing a lit of people in a short time.
Have you ever heard of avaaz.org? They've gotten the most brilliant campaigning concept I know of. They managed to get a million signatures in 24h for some campaigns...

Feel the Viper!
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16th September 2012, 03:24 AM   |  #6  
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Quote:
Originally Posted by Sneakyghost

I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?

Good point. Not always. I urged people to google the issue, but no direct links. Had done most of the reviewing before getting active here. I ll update my templates so the links are in there. Thanks.

Quote:
Originally Posted by Sneakyghost

One thing I deem of major importance is making the spreadsheet reflect a true picture of the situation out there. That'll be only possible if we reach as many people as possible. So I think having the sheet linked to the product directly it would get us closer to that goal. At last 430 potential reviewers can spread it quite far and fast I guess.

Agreed. How do you suggest we achieve this? I was planning on PMing those who left their usernames in your sheet. Do you have a quicker solution?

Quote:
Originally Posted by Sneakyghost

Somehow I really like mobilizing a lit of people in a short time.
Have you ever heard of avaaz.org? They've gotten the most brilliant campaigning concept I know of. They managed to get a million signatures in 24h for some campaigns...

Yep, heard about them. I think we can start as planned, and if we need some help because things aren't going fast enough, we could find some inspiration/help over there. Yet I think that even a few hundred people can achieve a lot, if they do the posting properly. As I said earlier, most product pages only have maybe a dozen reviews, so our posts will definitely tilt the balance.
16th September 2012, 04:01 AM   |  #7  
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Quote:
Originally Posted by Sneakyghost

I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?

Done! Please remember to set up a little description of this thread and big fat link leading here on your first post, will you?

Thanks!
16th September 2012, 05:04 AM   |  #8  
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I have not experienced the problem but I'm all in for this

Sent from my HTC One S using xda app-developers app
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16th September 2012, 09:20 AM   |  #9  
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I appreciate your willingness to help us out, I really do, but I will have to ask you to stand down if you haven't experienced the home screen issue yet. I want ONLY people who really have this problem to post about it, or at least through this action/thread.

Why? Well, because if others do so, it undermines credibility. I want honest statements on these review websites, from people who have seen this bug first hand.

That's my official point of view on the matter. Of course, I cannot stop you from helping us anyway

Sent from my Transformer Prime TF201 using xda app-developers app
Last edited by gibarian; 16th September 2012 at 10:42 AM.
16th September 2012, 10:27 AM   |  #10  
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I have now left comments on most videos about this phone I could come across: reviews, but also problem reports etc.

I might have forgotten some: you are welcome to help me out

Remember: TOGETHER, WE ARE LEGION!


Sent from my Transformer Prime TF201 using xda app-developers app

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