Originally Posted by alwaysbelieve1
FYI I rooted without factory resetting and did so on both of my Razr M devices.
Just to be specific, you rooted a Japanese Softbank Razr M device without factory resetting? I haven't found any way to do this and have tried everything in this thread. It seems like there are different results depending on which of the multiple models of Razr M you have.
If you are saying you did this on a Japanese Razr M, any advice you might have as to what I'm doing wrong would be greatly appreciated. The error I constantly have been getting is mentioned in the instructions
"run-as: Package 'com.motorola.bug2go' is unknown"
and the advice given is to "wipe you data and cache partitions and try again"
On that advice, I have done a factory reset through the settings every time I try to rerun the root app. This doesn't have any apparent effect as I am still unable to root the device.
I'm hoping that I can get into the fastboot/recovery mode to do the factory reset as the one poster has mentioned this is vital and I am not sure how to do this. I have been able to get into some kind of recovery mode but there is nothing I can seemingly do on that screen.