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[Q]Viber not showing old messages!

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By Alexairway, Junior Member on 2nd February 2013, 05:52 AM
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Hello

I am facing a very weird problem with viber..I cant go to my previous messages after about 6 pages of conversations..has anybody had the same problem with viber?its very weird cause nobody says anything online about it. I am using a GNote and my girlfriend a nexus and we both have the same problem. after a while it says no more messages to show and we have messages over a month.is there a limit of how many messages viber stores or is just something with our phones? please help
Last edited by Alexairway; 2nd February 2013 at 05:58 AM.
 
 
5th February 2013, 05:59 PM |#2  
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Hi there,

This is Viber's official rep.
I'm here to help.

Have you uninstalled/deactivated Viber lately?
13th February 2013, 01:10 PM |#3  
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Athens,GR
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Re: [Q]Viber not showing old messages!
Yes and I had an official reply it auto deletes the messages after a long conversation or after 14 days..

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14th February 2013, 01:51 PM |#4  
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Unfortunately, Viber's chat history is automatically deleted when reinstalling/deactivating Viber. This is why we recommend our users to use Viber's backup option and export their chat history onto email, in order to have a backup of it frequently.

We apologize for any inconvenience that might have been caused.
20th February 2013, 04:55 AM |#5  
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Quote:
Originally Posted by Viber Team

Unfortunately, Viber's chat history is automatically deleted when reinstalling/deactivating Viber. This is why we recommend our users to use Viber's backup option and export their chat history onto email, in order to have a backup of it frequently.

We apologize for any inconvenience that might have been caused.

Hi Viber,

I'm having a similar issue, me and my girlfriend can only view about 6 pages of old messages (I cannot scroll down more than 6 pages) though we have more messages than those 6 pages. My girlfriend reinstalled Viber once but as I remember, it was far before than the date showing on the oldest message (on the page 6th). Is this a limitation of Viber of maybe we have problems with our phones? Or wrong setting I dont know? We are both using Viber v2.3.2 on Sony Xperia S, android 4.0.4. Please help

Or is there anyway to auto backup our messages?

Thank you for your support.
Last edited by klent; 20th February 2013 at 05:06 AM.
18th January 2015, 08:10 AM |#6  
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Quote:
Originally Posted by Viber Team

Unfortunately, Viber's chat history is automatically deleted when reinstalling/deactivating Viber. This is why we recommend our users to use Viber's backup option and export their chat history onto email, in order to have a backup of it frequently.

We apologize for any inconvenience that might have been caused.

message should store your viber server like face-book messenger
18th January 2015, 08:18 AM |#7  
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No your messages should not be stored on the server for staff to read. line messenger does the same its erased everytime a sign in occurs its called security
What are tou sending via a text based messaging system that you need to save for so long

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