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[Q]Viber not showing old messages!

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Alexairway
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(Last edited by Alexairway; 2nd February 2013 at 05:58 AM.)
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Default [Q]Viber not showing old messages!

Hello

I am facing a very weird problem with viber..I cant go to my previous messages after about 6 pages of conversations..has anybody had the same problem with viber?its very weird cause nobody says anything online about it. I am using a GNote and my girlfriend a nexus and we both have the same problem. after a while it says no more messages to show and we have messages over a month.is there a limit of how many messages viber stores or is just something with our phones? please help
 
Viber Team
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Hi there,

This is Viber's official rep.
I'm here to help.

Have you uninstalled/deactivated Viber lately?
An official representative of Viber Media (Viber app.)
 
Alexairway
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Default Re: [Q]Viber not showing old messages!

Yes and I had an official reply it auto deletes the messages after a long conversation or after 14 days..

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Unfortunately, Viber's chat history is automatically deleted when reinstalling/deactivating Viber. This is why we recommend our users to use Viber's backup option and export their chat history onto email, in order to have a backup of it frequently.

We apologize for any inconvenience that might have been caused.
An official representative of Viber Media (Viber app.)
 
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(Last edited by klent; 20th February 2013 at 05:06 AM.)
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Quote:
Originally Posted by Viber Team View Post
Unfortunately, Viber's chat history is automatically deleted when reinstalling/deactivating Viber. This is why we recommend our users to use Viber's backup option and export their chat history onto email, in order to have a backup of it frequently.

We apologize for any inconvenience that might have been caused.
Hi Viber,

I'm having a similar issue, me and my girlfriend can only view about 6 pages of old messages (I cannot scroll down more than 6 pages) though we have more messages than those 6 pages. My girlfriend reinstalled Viber once but as I remember, it was far before than the date showing on the oldest message (on the page 6th). Is this a limitation of Viber of maybe we have problems with our phones? Or wrong setting I dont know? We are both using Viber v2.3.2 on Sony Xperia S, android 4.0.4. Please help

Or is there anyway to auto backup our messages?

Thank you for your support.
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