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What the hell is wrong with people?

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By silentecho13, Senior Member on 13th February 2013, 02:35 AM
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13th February 2013, 06:52 AM |#21  
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Re: What the hell is wrong with people?
Eh, I wish. I can't afford another one right now. I really hope samsung acknowledges and tries to resolve my issue though.

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13th February 2013, 07:09 AM |#22  
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Quote:
Originally Posted by silentecho13

Eh, I wish. I can't afford another one right now. I really hope samsung acknowledges and tries to resolve my issue though.

Sent from my SAMSUNG-SGH-I317 using xda premium

Dude, go back to the store ASAP and tell them the situation. The sooner you go, the better your chances. Go there and do not take NO for an answer. They scratched your phone. Regardless of Samsung's quality control, he induced the scratches on his negligence and THAT store should replace your phone. Go and tell that idiot that it is not scratch proof. All they do is memorize facts from a pamphlet. The average consumer is not going to question the validity of their facts so he gets away with it.

I would love for a rep to do this to my phone. I would raise hell at that store.
13th February 2013, 07:12 AM |#23  
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Re: What the hell is wrong with people?
It wasn't a store though. It was a samsung rep at some "showcase" kiosk thing. They have 6 tables set up with all their mobile products for demonstration and questions, but they don't sell them there.

They are directly related to samsung though, a corporate-placed setup.

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13th February 2013, 07:12 AM |#24  
Re: What the hell is wrong with people?
Quote:
Originally Posted by silentecho13

Eh, I wish. I can't afford another one right now. I really hope samsung acknowledges and tries to resolve my issue though.

Sent from my SAMSUNG-SGH-I317 using xda premium

Send one to( e-mail) AT&T corporate also. Complaint on the place where it happened and for the Manager. They don't like bad reviews. I gave a bad review one time over text msg. and a manger called me asking me why I gave that review on his store & rep. I then explained myself to him my issue!

Good luck with you phone problems

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13th February 2013, 07:32 AM |#25  
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Re: What the hell is wrong with people?
Quote:
Originally Posted by silentecho13

It wasn't a store though. It was a samsung rep at some "showcase" kiosk thing. They have 6 tables set up with all their mobile products for demonstration and questions, but they don't sell them there.

They are directly related to samsung though, a corporate-placed setup.

Sent from my SAMSUNG-SGH-I317 using xda premium

Contact local authorities. See if they can get their hands on any surveillance footage in the area where the booth was set up. You may be able to get a copy of it.. Or have someone at Samsung get in contact with the authorities so they can view the damage being done.

I know police are looked down upon.. But if you just file a simple report to initiate the process, and have it to back your story up.. It will help things. Then from there, if you are able to do that, it's almost guaranteed that evidence needs to be obtained. Hence the surveillance video.

If not, maybe someone at the mall can give you info on who coordinated the event?
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13th February 2013, 07:36 AM |#26  
Re: What the hell is wrong with people?
Quote:
Originally Posted by Brad.S.

Contact local authorities. See if they can get their hands on any surveillance footage in the area where the booth was set up. You may be able to get a copy of it.. Or have someone at Samsung get in contact with the authorities so they can view the damage being done.

I know police are looked down upon.. But if you just file a simple report to initiate the process, and have it to back your story up.. It will help things. Then from there, if you are able to do that, it's almost guaranteed that evidence needs to be obtained. Hence the surveillance video.

If not, maybe someone at the mall can give you info on who coordinated the event?

+1

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13th February 2013, 11:15 AM |#27  
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Quote:
Originally Posted by digitalcrash

My question is who doesn't put a screen protector on there [sic] phone when they get it?

Most people don't (including me, and my phones never get scratched).

There are advantages and disadvantages to screen protectors; it's a matter of personal preference. The right choice for you isn't necessarily right for everyone. Some people have a hard time with that concept.
Last edited by Gary02468; 13th February 2013 at 12:37 PM.
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13th February 2013, 12:58 PM |#28  
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Quote:
Originally Posted by silentecho13


They are directly related to samsung though, a corporate-placed setup.

Sent from my SAMSUNG-SGH-I317 using xda premium

That's even better, go back today!
13th February 2013, 01:22 PM |#29  
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Ok, so now that that is done. I agree with the two above me and you should get your local authorities invovled. I'm not sure what the full retail is on a NII but it has to be above $500 and that makes it a viable option for more than just a complaint.

What I would do is since this is a kiosk type thing in a mall (<--key point there), I would go to the mall security and have them review the tapes. Kiosks are out in the open, so they are not covered by internal cameras and loss prevention like the Gap or Finish Line. There camera security is the same as the mall's, so since this took place in the mall's space, they would be the ones that you would want to go to. Tell them what happened and the value of the phone (to put a little weight on your issue) and see if they can pull up the footage. Tell them that you are seriously thinking about police action and this could determine whether or not you do. Just an idea.
13th February 2013, 01:47 PM |#30  
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I doubt the police will regard this dispute as a criminal matter. You'd probably have better luck bringing a civil suit in small claims court.
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13th February 2013, 03:25 PM |#31  
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Re: What the hell is wrong with people?
Here's the generic response I got from "Lea" and the same thing from "Akira" at samsung.


---

Thank you for your inquiry. We understand that the phone creaks on the silver bezel on the left and right, and on the back cover on the top near the headphone jack. And the screen had a scratch when the manager handled your phone. Also you mentioned that you have contacted Samsung through phone and you were advised that you have to send in the phone for repair, but you donít have the time to send in the phone to us. We sincerely apologize for your recent experience when you asked assistance for your Samsung Note II phone and for the issues regarding your device.

The rudeness described is not consistent with the high standards and values that you expect from any company and its employees. Your concern about the customer service you experience at the Roosevelt Field Mall in Garden City would be best addressed if you bring it to the attention of their management.

The best option that we can give is for you to send in the phone to us for an evaluation or a possible repair. If you need a phone with you, some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Your concern is of the utmost importance to us, please contact Samsung Customer Care for an immediate and accurate solution.

Please contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357). A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We hope that your future dealings when buying Samsung products are much more enjoyable.

It is our hope that you will allow us another opportunity to serve you.

Sincerely,

Lea
Technical Support

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