Originally Posted by chocodough
I work for AT&T, but not Asurion. But I can assure you that they send out refurbished units.
There are some circumstances that they would send out a new phone, but that is only very rare. But by practice and 99% of the time, it will be refurbished.
Well, I got my replacement from Asurion. Weather it's a refurb or not, I'm not sure, but it looks pristine to me. I just wish they would have given me the opportunity out pick which color phone I wanted. I like the gray, or what ever it's called, but I've had white phones for as long as I can remember.
Can't complain to much though, I was just wanting a replacement for my Note 1 and ended up with a Note 2, so I'm happy.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app