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[Q] Replacement Surface RT Packaging?

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By UBNAS81, Member on 15th February 2013, 04:38 PM
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Has anyone received a replacement from MS in the mail - Does it come in original packaging (the customer service rep couldn't answer this ?). My Battery capacity dropped 25% in the past 2 months - ive only been getting like 5-6 hours vs. 8-10, and they agreed to replace the unit. That being said, I got used to the 5-6 hr battery life, and have been debating to bite the bullet and get Surface Pro - If im going to start new, may as well go pro. Either way, if it comes in original packaging, I can probably exchange at the MS store - does anyone know?
 
 
15th February 2013, 04:52 PM |#2  
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It does not come in any of the original packaging, no.
15th February 2013, 06:18 PM |#3  
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Quote:
Originally Posted by jhoff80

It does not come in any of the original packaging, no.

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16th February 2013, 06:47 PM |#4  
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I just sent mine back in the packaging they sent th new one out in, was advanced replacement tho.
18th February 2013, 01:15 AM |#5  
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For standard exchange: it doesn't come with the fancy retail package, instead a relatively smaller plain package "box" with only the replacement Surface RT (and a paper with the link myservice.surface.com) The replacement Surface is well protected by foamed plastic (not those small filler!)
Strangely, the replacement surface seems to have the same serial number than my defective one.
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