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Samsung Refuse to admit Note 2 N7102 does NOT work in North America

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gavenraj
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Originally Posted by Dwokfur View Post
Wait: so it says GSM 850! That means SIM2 should connect to 850 GSM! How about that?
I hope they'll still fix the baseband eventually.

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zhangsr
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speechless with this company...
 
kiwiandy
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Default Re: Samsung Refuse to admit Note 2 N7102 does NOT work in North America

I just got the final reply call back from Samsung China support today. They have offered to refund me my money and take the phone back. A tacit acknowledgement that it doesn't work.and of course now they change the specs on their website.
Totally disappointed with Samsung now. I hope Samsung corporate head office in Korea is aware how their subsidiary company in China treats its customers.



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kitbun
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Quote:
Originally Posted by kiwiandy View Post
I just got the final reply call back from Samsung China support today. They have offered to refund me my money and take the phone back. A tacit acknowledgement that it doesn't work.and of course now they change the specs on their website.
Totally disappointed with Samsung now. I hope Samsung corporate head office in Korea is aware how their subsidiary company in China treats its customers.



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i think we need to disclose this issue to media.
it is totally unacceptable to change the specs on website to fix the problem.

We need an official apology from Samsung.
If they can fix it, we need a timeline for it.
If they cannot, they should offer the refund for all customers.
 
Dwokfur
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Default Re: Samsung Refuse to admit Note 2 N7102 does NOT work in North America

Quote:
Originally Posted by kiwiandy View Post
I just got the final reply call back from Samsung China support today. They have offered to refund me my money and take the phone back. A tacit acknowledgement that it doesn't work.and of course now they change the specs on their website.
Totally disappointed with Samsung now. I hope Samsung corporate head office in Korea is aware how their subsidiary company in China treats its customers.



Sent from my GT-N8000 using XDA Premium HD app
I'm convinced, that the issue can be handled by an updated baseband in a new firmware. Unless the chipset is incorrectly soldered...

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Philangel
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Default 850 Mhz

Hi all,

Im using the N7102 in Europe and work fine,

You guys should put more pressure ;


Contact Engadget and really go to lawyer to at least send some letter to the HQ in China and Korea of Samsung.

With copy srint outs of the false advertisement.

Im sure there will be reaction on some official letter from lawyer group.

With all respect they dont care for some forums ...

So somebody must invest a few 100 dollar to a lawyer (just for a letter).

Its just my advice

Ciao
 
andyhkng
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Quote:
Originally Posted by Dwokfur View Post
I'm convinced, that the issue can be handled by an updated baseband in a new firmware. Unless the chipset is incorrectly soldered...

Sent from my GT-N7102 using xda app-developers app
I will place a call myself to Samsung and get a refund. I am not about to let me phone sit here while waiting for such a "reputable" international company [cough cough] to fix a coding problem.
 
stunner
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How to claim for refund if we are not in china?Just wondering......
 
andyhkng
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Quote:
Originally Posted by stunner View Post
How to claim for refund if we are not in china?Just wondering......
I will post my experience once I find out which number to call them at. I am still unable to find a number to call. with my limited chinese reading ability (kindergarten grade) I am only able to find email support lines.
 
stunner
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(Last edited by stunner; 21st February 2013 at 01:31 PM.)
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Seems is starting to heat up in the china forum bbs,can we use wechat account to add into the QQ group for supporting the fact that samsung made changes in their tech spec in site?

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dual sim, dual stand by, note 2, note ii, roaming
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