LG UK Refusing Repair - say there is water damage
I sent in my LG E900 for repair to Regeneris in the UK and a week later I receiced a letter saying that the repair would cost £175. I called LG who said the technician had said there was water damage.
I blew a fuse as I said there had never been any water damage. I have looked after my phone and its 1.5yrs old but it looks in good condition. I know I have never dropped it in water. The phone started to switch off randomly until it stopped turning on.
Initially LG refused repair as they said the phone only comes with 12 months warranty but my warranty card stated 24 months. I had to email them a copy of the card.
Now they are saying either I pay £175 or pay them £23.50 to return the phone.
What should I do. I want to fight this as I am very angry at LG. I can say catergorically there has been no water damage.
OS version: 7.07392.0
Firmware revision number: 1.03.10
Hardware revision number: 188.8.131.52
Radio software version: 1.03.10
Radio hardware version: 0.3.5.0
Bootloader version: 184.108.40.206
Chip SOC version: 0.30.2.0