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Asus Unlock App wont work, MAC Adresse / Serialnumber

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By simplytheone, Senior Member on 13th February 2013, 04:23 PM
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21st February 2013, 08:23 AM |#21  
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Nothing new here. I'm waiting for an answer from Asus.

I hope they simply fix the issue on their servers and I don't need to discuss about sending my tablet in. Perhaps it is a good sign that the answer takes a few days...
 
 
21st February 2013, 08:51 AM |#22  
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Quote:
Originally Posted by BabelHuber

Nothing new here. I'm waiting for an answer from Asus.

I hope they simply fix the issue on their servers and I don't need to discuss about sending my tablet in. Perhaps it is a good sign that the answer takes a few days...

waiting for Asus HQ...


bgroins makes a poll about this:

[POLL] Unlocking Bootloader on TF700
http://forum.xda-developers.com/show....php?t=1814998
22nd February 2013, 11:49 AM |#23  
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new ASUS message:

asus cant help me... only way is RMA...

all what i read the last days over RMA is... long time waiting and no fix...

i going today to the reseller and hope i can give the tablet back... **** asus... known problem but no support ;(
22nd February 2013, 01:55 PM |#24  
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Quote:
Originally Posted by simplytheone

new ASUS message:

asus cant help me... only way is RMA...

This is weird - I just have received a mail from Asus which states that my problem has been forwarded to Taiwan and will be fixed during the next 3-4 days.

I just describe what I did, perhaps this helps you:

- First I called the Asus Germany hotline. There I already got the 2 MAC-addresses which are stored at Asus for my device so I could check whether this is the problem

- Then I was told I should wait a few days, usually it works, then

- After a few days I called again. I got a new ticket ID and was told to open an online ticket where I should reference the ticket ID provided. I did.

- First answer: Serial Number/ MAC needed. ==> Sent them the MAC/ S/N

- Second answer: Have you rebootet, have you factory reset, have you tried another access point? ==> I answered yes, yes and yes. Then I wrote that my tablet works correctly, that my MAC address has already been verified, that on XDA there are a lot of users with the same problem and that I can provide Logcats to proof that the Asus-server rejects my request

- Third answer: Forwarded to Taiwan now.

Good Luck!
22nd February 2013, 04:41 PM |#25  
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Quote:
Originally Posted by BabelHuber

This is weird - I just have received a mail from Asus which states that my problem has been forwarded to Taiwan and will be fixed during the next 3-4 days.

I just describe what I did, perhaps this helps you:

- First I called the Asus Germany hotline. There I already got the 2 MAC-addresses which are stored at Asus for my device so I could check whether this is the problem

- Then I was told I should wait a few days, usually it works, then

- After a few days I called again. I got a new ticket ID and was told to open an online ticket where I should reference the ticket ID provided. I did.

- First answer: Serial Number/ MAC needed. ==> Sent them the MAC/ S/N

- Second answer: Have you rebootet, have you factory reset, have you tried another access point? ==> I answered yes, yes and yes. Then I wrote that my tablet works correctly, that my MAC address has already been verified, that on XDA there are a lot of users with the same problem and that I can provide Logcats to proof that the Asus-server rejects my request

- Third answer: Forwarded to Taiwan now.

Good Luck!

all this points i have done... but the supporter say: the Boss denied to do this and the only way is RMA...

wtf...
27th February 2013, 06:30 AM |#26  
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Finally I could unlock my tablet!

This is proof that the Asus Server was the problem, not my tablet.

Good luck to all who still have to convince the Asus support to forward their ticket to Taiwan!
20th August 2013, 11:32 PM |#27  
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I am having the same problem. Just sent my ticket to ASUS support with screenshot, S/N, MAC and every steps I've taken carefully explained.
21st August 2013, 12:16 AM |#28  
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Quote:
Originally Posted by krugm0f0

I am having the same problem. Just sent my ticket to ASUS support with screenshot, S/N, MAC and every steps I've taken carefully explained.

Please, do report on your progress-or lack thereof..

Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
21st August 2013, 12:36 PM |#29  
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Quote:
Originally Posted by berndblb

Please, do report on your progress-or lack thereof..

Sent from my ASUS Transformer Pad TF700T using Tapatalk 4

No reply yet, but " ( status: IN PROGRESS )" now..
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21st August 2013, 06:02 PM |#30  
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Exactly same problem here...
Opened a ticket via vip.asus.com. Since north Taiwan is off today due to typhoon, no reply yet.
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