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No return from google

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Nickslife89
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Default No return from google

I sent a nexus 10 one month ago today for a refund ( got one from walmart instead) from Google and have yet to receive it.. I checked the tracking numbers ups gave me and it was delivered 20 days ago.. whats going on?
 
dmot7291
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Default Re: No return from google

I don't really think you're going to find much help on here I'm afraid What I would do is phone UPS and find out exactly when and where it was to delivered and who, presumably, signed for it. Tell them that it's a Google return they might be able to help you. After that phone Google and be insistent, tell them what ups told you and try to get to the bottom of it.
Good luck!

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hpe
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(Last edited by hpe; 23rd February 2013 at 09:33 PM.)
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Quote:
Originally Posted by Nickslife89 View Post
I sent a nexus 10 one month ago today for a refund ( got one from walmart instead) from Google and have yet to receive it.. I checked the tracking numbers ups gave me and it was delivered 20 days ago.. whats going on?
I have exactly the same experience. Order 2x3 Nexus 10's on the 11th of January. When the first 3 arrived two of them had their factory seal broken, so when the next 3 arrived I refused delivery (there were a ton of other reasons as well, e.g. delivered two weeks after the others) and had them sent back to Google. This was January 28th. Google received and signed for the pacakge on the 30th (tracking says Signed By: SCS 2200 BLDG), but I have yet to receive the money - over 1600$. I have mailed them numerous times, and receive vague answers like "we are so sorry...", "we are investigating the issue...", "we have assigned a specialist to resolve this issue..."... This has been going on for weeks - but still no money,

Lucky I paid with my credit card, so if I haven't received the money over the weekend I will call my CC company and have them refund me the money.

Will never buy from the Play Store again. Google has tons to learn from Apple here.
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