Originally Posted by Rally205
I have the same problem. I was told the phone was 4g ready and I believe 3's website also stated that the phone was 4g. Phoned yesterday and was initially told that yes it is. I asked them to note it and he then said that the phone is not 4g. He raised a complaint for me and 3 phoned me today and told me that I should have returned the phone within 14 days and I had no grounds for complaint. I told him they had mis-sold the phone to me. After that he would not take the complaint any further. Is there someone else that I can speak to?
Hi, I first rang their customer services to make a complaint, they were useless! I then rang their complaints team on 0800 358 4916, spent an hour on phone to a advisor who knew nothing, she closed my complaint...at this point I was fumming! I then got hold of their executive complaints in Scotland on 08433733330, who swiftly exchanged my handset....I will note though I have previously rang up 3 in December out this issue and they note padded my account stating the phone was 4G ready and I said that when i got the phone my local store had also told me it was 4G ready when 3 launch 4G!
Good luck and I hope this helps!
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