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Samsung Refuse to admit Note 2 N7102 does NOT work in North America

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hendrickchan
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Default Re: Samsung Refuse to admit Note 2 N7102 does NOT work in North America

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Originally Posted by Dwokfur View Post
I think we should be constructive and give them a chance to handle the issue. We should find a way to get some engineer figure out if it's a hardware restriction or software flaw. I still believe, that based on the ICs used for the product it should be capable of handling 850 WCDMA on SIM1 and 850 GSM on SIM2. I hope they can update the baseband.
Are there any places in China, Taiwan, Korea or other countries it is officially sold where a provider use 850GSM? That can be a target to claim and test.

Dw.

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They are currently. handling the issue by changing the specs on their website and offering refunds. Instead of informing us the truth about the hardware and what they plan to do about the false advertisement. I am personally not satisfied with the situation.

Their customer service is trained to convince the user it is somehow their fault that the unit does not work. Either claiming that the sim might be using a different voltage, the phone is only for Chinese Sims, etc etc etc. GSM and WCDMA are world standards, if you indicate the supported frequency, it should function with any sim and in any country which support said frequency. Instead of treating us like idiots, Samsung should have launched an investigation on the situation and issue a press release.

Now if I want the situation to change we must provide incentive for Samsung to act. If numerous customer complaints are not enough maybe media spotlight would get them going. Samsung is on the rise, I would prefer to keep them honest and not what till they are the only mobile phone company left and we all have no choice but to accept whatever they shove down our throats.
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stunner
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(Last edited by stunner; 24th February 2013 at 02:39 AM.)
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So far I guess only the 850mhz WCDMA doesn't work. This three 900MHz/1800MHz/2,100MHz should be working on WCDMA on the small slot I can only confirmed 900/1800 as I have all three simcard of three operator in singapore . Samsung.com.cn even they edit also doesn't give the fact right. What a shame,I really wonder what they are doing.There is a high chance that is software flaw on this issue since the hardware is suppose to support 4 band.
 
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Called 400 number on Friday. The tech support girl asked me to leave my number so someone could call back. Someone did call back in about one hour. She acknowledged the problem, and asked me about my demands. I asked if they were working on a tech solution, i.e. rom update. The answer was no. Then I asked for a refund. She said she would report to higher level. Another hour later, someone else, this time a guy, called back. He did not provide anything new, but promised to provide a "solution" when I am in China.


Quote:
Originally Posted by kiwiandy View Post
The Samsung number I called in China was in my previous post 4008105858
The id number of the guy that offered me the refund is #1449

How you can get some satisfaction
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andyhkng
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Quote:
Originally Posted by ben1dan View Post
Called 400 number on Friday. The tech support girl asked me to leave my number so someone could call back. Someone did call back in about one hour. She acknowledged the problem, and asked me about my demands. I asked if they were working on a tech solution, i.e. rom update. The answer was no. Then I asked for a refund. She said she would report to higher level. Another hour later, someone else, this time a guy, called back. He did not provide anything new, but promised to provide a "solution" when I am in China.
I tried calling from Canada using 011-86-4008105858 but it keeps giving me a "empty number". What number did you dial?

AN
 
hendrickchan
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Default Re: Samsung Refuse to admit Note 2 N7102 does NOT work in North America

@andyhkng try +864008105858.

Guys, take a look at this link.

http://news.chengdu.cn/content/2013-...0.htm?node=583

Finally some press about the N7102's problems. The earlier we get this on gadget sites the better.
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yanyu
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Mar 2nd Update

Sorry I didn't keep this post update regularly.

But I didn't rest. I have already gathered more than 200 people in China fighting against Samsung over the N7102 Baseband issue.

We are trying in every possible way to push Samsung, and force them to face us.

We already have a lot of media following this issue about Samsung's false advertisement on this issue, and we are trying to taking Samsung China to the court as well.

At the same time, Samsung is trying to stop us.

They negotiated with a lot of medias to stop their news on their website and megzine.
They bribed most of chinese video hosting site to delete my demonstration video.

We will not stop !

Here's two things that you can do if you want to help us:

1. We are trying to gather as many as possible signned paper to file 315 report.(BBB in China)
download the docment below, sign, and send to our email 631265979@qq.com


2. If you live in New York, please contact me right away. I hope we can have some people go to
March 14th's Galaxy S IV lauch event with a big sign to tell Samsung head office, N7102 have a problem.
I beleive if Samsung Korea or their head office are aware of these issue, a solution will come out very fast.
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hendrickchan
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Default Re: Samsung Refuse to admit Note 2 N7102 does NOT work in North America

Which websites did they bribe and how did they approach you on bringing down your video?
 
tee1
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Quote:
Originally Posted by yanyu View Post
Mar 2nd Update

Sorry I didn't keep this post update regularly.

But I didn't rest. I have already gathered more than 200 people in China fighting against Samsung over the N7102 Baseband issue.

We are trying in every possible way to push Samsung, and force them to face us.

We already have a lot of media following this issue about Samsung's false advertisement on this issue, and we are trying to taking Samsung China to the court as well.

At the same time, Samsung is trying to stop us.

They negotiated with a lot of medias to stop their news on their website and megzine.
They bribed most of chinese video hosting site to delete my demonstration video.
We will not stop !

Here's two things that you can do if you want to help us:

1. We are trying to gather as many as possible signned paper to file 315 report.(BBB in China)
download the docment below, sign, and send to our email 631265979@qq.com


2. If you live in New York, please contact me right away. I hope we can have some people go to
March 14th's Galaxy S IV lauch event with a big sign to tell Samsung head office, N7102 have a problem.
I beleive if Samsung Korea or their head office are aware of these issue, a solution will come out very fast.


I love the 2nd idea I wish I could be in NY to ask Samsung about this fraud. I hope some people do this!!!
Samsung Galaxy Note II N7102

Jaybird BlueBuds X
 
Dwokfur
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Default Re: Samsung Refuse to admit Note 2 N7102 does NOT work in North America

Quote:
Originally Posted by hendrickchan View Post
Which websites did they bribe and how did they approach you on bringing down your video?
I jut can't understand Samsung. It would take only two days for an engineer to correct that baseband. Is it really a hardware issue? The chips they used should handle the frequency. It is definitely more expensive to bribe sites than to put an engineer on the issue. Nonsense...

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EmptyArea
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Default Re: Samsung Refuse to admit Note 2 N7102 does NOT work in North America

Unless I've misunderstood the issue, this thread should pretty much be closed now. Samsung changed their specs for the device and offered a refund. So long as any device bought before the change in specs is eligible for a full refund then they've been reasonable. The refund should include reasonable postage costs where applicable and you should approach your reseller directly assuming they also mis-sold the product. And of cause look at all applicable consumer laws for the country's involved.

It might not be the solution you want but that doesn't mean it's wrong. Poor service perhaps but that's a business decision.
On two occasions I have been asked,
"Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?"
I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question.

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dual sim, dual stand by, note 2, note ii, roaming
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