Urban Armor Case (Update 1-8-2013)

elflip88 · 25th February 2013, 09:15 AM

Re: Urban Armor Case (Update 1-8-2013)

Quote:

Originally Posted by lvoonjian8888

Is it ? I thought there is a small lip which able be protect the front screen.

Sent from my GT-I9300 using xda premium

He said on its back, meaning the back of the phone. Dammit now im scared since the lip on the front has protected it pretty good. Haven't dropped it on its back yet though

Sent from Flip's S3

1slow4G · 25th February 2013, 09:28 AM

Re: Urban Armor Case (Update 1-8-2013)

Quote:

Originally Posted by elflip88

He said on its back, meaning the back of the phone. Dammit now im scared since the lip on the front has protected it pretty good. Haven't dropped it on its back yet though

Sent from Flip's S3

The back has small "legs" as what they call them

Sent from my Galaxy S3 using neighbors wifi :P

lvoonjian8888 · 25th February 2013, 10:04 AM

No problem for dropping it from the back as yesterday I let my gf to have drop test. She drop it from waist height about 1 meter and the case land on the back. Result : The case protected it very well...^^

falcons2 · 25th February 2013, 11:56 AM

Re: Urban Armor Case (Update 1-8-2013)

Quote:

Originally Posted by grabshell

So I decided to email UAG about this issue and they are sending a new one..FREE of charge. I opted to choose another color. Now that is good customer service you got there.

Mine is loose also. Do they just require pictures of the phone and proof of purchase for warranty claims or do you have to send the case in.

Sent from my SGH-T999 using xda app-developers app

lvoonjian8888 · 25th February 2013, 04:41 PM

Re: Urban Armor Case (Update 1-8-2013)

Quote:

Originally Posted by falcons2

Mine is loose also. Do they just require pictures of the phone and proof of purchase for warranty claims or do you have to send the case in.

Sent from my SGH-T999 using xda app-developers app

How it's loose? Can took photo and show us?

Sent from my GT-I9300 using xda premium

falcons2 · 25th February 2013, 06:06 PM

Re: Urban Armor Case (Update 1-8-2013)

Quote:

Originally Posted by lvoonjian8888

How it's loose? Can took photo and show us?

Sent from my GT-I9300 using xda premium

I can't at the moment. But its loose enough to not have a snug fit.

Sent from my SGH-T999 using xda app-developers app

Dr.Luigi · 09:59 PM

Quote:

Originally Posted by falcons2

Mine is loose also. Do they just require pictures of the phone and proof of purchase for warranty claims or do you have to send the case in.

Sent from my SGH-T999 using xda app-developers app

So far i know if you provide a picture of the problem they give a replace,
If you cant make a picture you have to send it back.

Overal very friendly Support and fair,
Bad side is that it does take like 3 days till they answer your email,
But i guess that okay ^^

falcons2 · 25th February 2013, 10:32 PM

Re: Urban Armor Case (Update 1-8-2013)

Quote:

Originally Posted by Dr.Luigi

So far i know if you provide a picture of the problem they give a replace,
If you cant make a picture you have to send it back.

Overal very friendly Support and fair,
Bad side is that it does take like 3 days till they answer your email,
But i guess that okay ^^

Is it just a picture of the case or of the phone in the case?

Sent from my SGH-T999 using xda app-developers app

htcbrazilian · 26th February 2013, 01:25 AM

Re: Urban Armor Case (Update 1-8-2013)

If I bought this case from amazon and I need a replacement can I email them at there website.

Sent from my SAMSUNG-SGH-I747 using xda app-developers app

1slow4G · 26th February 2013, 02:25 AM

Re: Urban Armor Case (Update 1-8-2013)

Quote:

Originally Posted by htcbrazilian

If I bought this case from amazon and I need a replacement can I email them at there website.

Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Yes.

Sent from my Galaxy S3 using neighbors wifi :P