Welcome to XDA

Search to go directly to your device's forum

Register an account

Unlock full posting privileges

Ask a question

No registration required
Post Reply

[Q] ASUS PadFone 2 QHSUSB_DLOAD error, how to fix it?

OP rafael_mfr

4th April 2013, 06:36 PM   |  #1  
rafael_mfr's Avatar
OP Senior Member
Flag Recife
Thanks Meter: 67
 
351 posts
Join Date:Joined: Jul 2011
Donate to Me
My ASUS PadFone 2 was with CWR and latest fw (10.4.12.14) Linderburg version which is Deodexed, Zipaligned and Rooted, it was running smooth and perfectly, however phone started to freeze sometimes for a few seconds, so I decided to do a reboot. After the reboot, phone hangs at the white ASUS logo during boot and stayed there for 15-20 minutes, until I decided to do another reboot by holding the power button for a few seconds. Finally tried to enter fastboot mode (PWR + Vol UP) and phone got black screen permanently.

Recently I got my SECOND ASUS Padfone 2 with the same issue. This one was on stock (unrooted) and latest firmware.



Finally the phone simple doesn't turn on, screen stays off, no recovery, no boot, nothing.. the only thing it happens is that device manager from windows 7 (64 bits) just recognizes it as QHSUSB_DLOAD device, as you can see below:



Googling about this error on the internet, I found that some of HTC devices already had this error: http://forum.xda-developers.com/tags...g=qhsusb_dload

ASUS already know about this error that phone cannot boot propertly, it's a know issue, and it has an official note about it on their (taiwan) website: http://www.asus.com/tw/News/IOkzw7fDcerZuFoJ

Quote:

[Announcement] PadFone 2 consumer message

Recently there have been the small part PadFone 2 consumers use the situation can not boot, after thorough testing, we found that a small part of the compatibility problem PadFone 2 old software and memory (eMMC), although only a small part of the machine with this problem, but in order to enable consumers to experience the ease of use, Asus decided to comprehensive free replacement parts (ASUS update software) was in mid-February for consumers purchased on February 28. Please consumers on June 30 call 0800-093456, toll-free service appointment for you, once again thank you for your support and love Asus.

However my phone was bought on the first months of sales 14/Dec/2012 in Switzerland during a trip and currently I live in Brazil (Recife City), so I contacted ASUS Brazilian Support Center and they claim that as the phone was bought in Switzerland I should contact the support from there, but I don't have anyone who can support me there and also I don't speak french. They only give support to devices bought in Brazil from a official reseller.

I thought all of ASUS devices has Global Warranty for a periodo of 1 year. I was wrong!

Many sites of Android fans said something about this issue:

http://www.gsmarena.com/asus_offerin...-news-5752.php
"Thankfully, ASUS is well aware of this issue and they have released a statement confirming it. The issue seems to be with the firmware and the eMMC on the affected devices but ASUS will be replacing the affected devices. If you have one of the affected devices, you should contact your nearest ASUS service center immediately."

http://geeks9.com/asus-offering-repl...ked-padfone-2/
"The management was well aware of the situation at Asus, and they are the subject of the affected devices, and the affected users that was announced with the firmware and eMMC, came to take a statement from Asus allows you to listen to a good free alternative. If you are one of those affected, please contact your nearest ASUS support center as soon as possible."

http://www.androidosfan.com/news/asu...-padfone-2_232
"ASUS confirmed this problem and released a confirmation, promising to replace the affected devices.
If your device has been affected, you are advised to contact any ASUS service center right away to have your device replaced."


It was not only my device who got this problem, many people had it and related their problema on MoDaCo and PadfoneCub foruns.

For now, I've an almost dead device and don't have who can help me.

Do you have any ideas? All advices will be much appreciated.


THANKS IN ADVANCE!
Last edited by rafael_mfr; 24th May 2013 at 05:03 AM.
6th April 2013, 04:09 PM   |  #2  
rafael_mfr's Avatar
OP Senior Member
Flag Recife
Thanks Meter: 67
 
351 posts
Join Date:Joined: Jul 2011
Donate to Me
A lot of people had this problem in other foruns:

http://www.modaco.com/topic/361374-b...-dload-driver/

http://www.padfoneclub.com/pl/forum/...topic.php?6606

http://www.padfoneclub.com/pl/forum/...pic.php?7939.0


QHSUSB_DLOAD error tutorial fixed for HTC devices: http://unlimited.io/qhsusbdload.htm (don't try it with PF2, it not works!!)
Last edited by rafael_mfr; 6th April 2013 at 08:25 PM.
7th April 2013, 10:01 AM   |  #3  
Junior Member
Thanks Meter: 0
 
6 posts
Join Date:Joined: Apr 2013
probably not a solution to our problem, so much read, hurt and no guarantee
7th April 2013, 12:21 PM   |  #4  
rafael_mfr's Avatar
OP Senior Member
Flag Recife
Thanks Meter: 67
 
351 posts
Join Date:Joined: Jul 2011
Donate to Me
Quote:
Originally Posted by abrambest

probably not a solution to our problem, so much read, hurt and no guarantee

why no guarantee? Asus recognizes it and already replaced some affected users.

It's a know issue, and it has an official note about it on their (taiwan) website: http://www.asus.com/tw/News/IOkzw7fDcerZuFoJ
7th April 2013, 05:13 PM   |  #5  
Junior Member
Thanks Meter: 0
 
6 posts
Join Date:Joined: Apr 2013
I broke vibration motor and I decided to replace it myself, thus had to open the unit as a result of torn warranty sticker. It is unlikely that they will take it back. Vibration motor itself replaced by the fact that the warranty replacement have to wait for a month or two months
7th April 2013, 09:27 PM   |  #6  
rafael_mfr's Avatar
OP Senior Member
Flag Recife
Thanks Meter: 67
 
351 posts
Join Date:Joined: Jul 2011
Donate to Me
Quote:
Originally Posted by abrambest

I broke vibration motor and I decided to replace it myself, thus had to open the unit as a result of torn warranty sticker. It is unlikely that they will take it back. Vibration motor itself replaced by the fact that the warranty replacement have to wait for a month or two months

nice but, I thougt you have QHSUSB_DLOAD error too on your device PF2 A68 actually.
12th April 2013, 12:14 AM   |  #7  
rafael_mfr's Avatar
OP Senior Member
Flag Recife
Thanks Meter: 67
 
351 posts
Join Date:Joined: Jul 2011
Donate to Me
Download QHSUSB_Drivers_(x64).zip and update drivers from Device Manager, it works and it will recognizes it as "Qualcomm HS-UDB QDLoader 9008 (COM3)"



Download Qualcomm Product Support Tools (QPST) v.2.7.323
Last edited by rafael_mfr; 12th May 2013 at 04:10 AM. Reason: Qualcomm QDLOAD QDLOADER
The Following 2 Users Say Thank You to rafael_mfr For This Useful Post: [ View ]
12th April 2013, 12:34 PM   |  #8  
Junior Member
Thanks Meter: 0
 
6 posts
Join Date:Joined: Apr 2013
Quote:
Originally Posted by rafael_mfr

Download QHSUSB_Drivers_(x64).zip and update drivers from Device Manager, it works and it will recognizes it as "Qualcomm HS-UDB QDLoader 9008 (COM3)"


Download Qualcomm Product Support Tools (QPST) v.2.7.323

this is the problem? Phone work?
14th April 2013, 02:41 PM   |  #9  
Junior Member
Thanks Meter: 0
 
6 posts
Join Date:Joined: Apr 2013
Quote:
Originally Posted by rafael_mfr

Download QHSUSB_Drivers_(x64).zip and update drivers from Device Manager, it works and it will recognizes it as "Qualcomm HS-UDB QDLoader 9008 (COM3)"


Download Qualcomm Product Support Tools (QPST) v.2.7.323

I install, what to do next?
Last edited by abrambest; 14th April 2013 at 03:32 PM.
15th April 2013, 04:28 PM   |  #10  
rafael_mfr's Avatar
OP Senior Member
Flag Recife
Thanks Meter: 67
 
351 posts
Join Date:Joined: Jul 2011
Donate to Me
Quote:
Originally Posted by abrambest

I install, what to do next?

For now, I can't figure out what to do next.

Sent my phone to ASUS Technical Assistance last week.

Are you facing the same issue QHSUSB_DLOAD? Because regarding your previous post you're not.

Post Reply Subscribe to Thread

Tags
asus, brick, error, padfone 2, qhsusb_dload
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes