You're absolutely right. Thanks for solving this mystery for me.
I received my One today and at some point during the installation of my apps started experiencing the same problem: the lock screen unlocked with a single touch instead of a swipe. Turns out its normal function returns when I switch off all accessibility services.
Which is annoying, because I need those accessibility settings for Tasker and for my Pebble. I wish HTC made this a separate option instead of assuming that as soon as you activate one accessibility option, you must be physically unable to move your thumb accross the screen... :-/
It's not just that the lock screen doesn't really lock anymore; in the "productivity" setup, I can't swipe beyond the first calendar entry because it disappears at the first touch. I really hope HTC fixes this in an update soon.
Thank you for your email regarding your HTC device. Unfortunately we dont know what 3rd party apps will do to the phone and therefore we cant support 3rd party apps. If you dont like the fact that your screen can be unlocked by a single touch i would advise you to remove the 3rd party app(s) or talk to the developer of those apps. If you have any further questions you can reply to this email.
I wouldn't say those third party apps are responsible. They require accessibility services for certain features, but they do not in themselves affect the lock screen behaviour.
I believe it is the HTC Sense software that automatically (and unnecessarily) sets the lock screen to open at a single touch when any accessibility setting is used. I understand this issue cannot be solved at the moment, but I do hope a future update will introduce the option for the user to choose the lock screen behaviour himself.
We dont have a current solution for this but i am sure there will be a update in the future to solve this.
What kind of customer support is that
The bloke is basically washing his f*cking hands of it, what a joke.
This is p1ss poor it really is.... might have to see if there's another possible lockscreen i can use, i wouldnt mind so much but if my phone rings in my pocket its game over, picks it up without me even getting a chance to answer it
---------- Post added at 08:51 AM ---------- Previous post was at 08:44 AM ----------
A part solution is widget locker ...... not as pretty as stock lock screen but at least functional whilst you have this problem ....
still looking for a solution for when i recieve calls.
Thanks for the tips -- didn't know about the second one yet.
I'm a bit surprised there aren't more people reporting this problem. A lot of forum users here must be using Tasker, I can imagine, and have its accessibility service enabled, and therefore must experience the same lock screen defect. It's the only thing that really bothers me about this phone (apart from the fact that Zoe is practically unusable with Dropbox auto upload).
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