[HELP] Samsung claims my i747 is water damaged. Never spilled even a drop on it.
I'll try to make a short story short. I bought an AT&T S3 full price, off contract, in the States if that matters. (I live in Canada.) Five months ago it bit the dust out of nowhere in a most peculiar way - it does not power on regularly with only the battery (I have tried a friend's working battery) nor charge with USB inserted, but does power into download mode when a 301K jig is inserted with only the battery, and it lets me fully flash an ODIN image. When ODIN autoreboots the device, it boots to the first boot logo (no animation or sound) and does not proceed. Pulling the battery gets us back to square one, device does not boot at all.
Let me be clear before I proceed: this phone has been babied, never come into contact with any water of any form, and never dropped. The liquid damage indicators are, of course, white as ghosts.
So what to do? Call Samsung and send in for repair. Their findings?
INSTALLATION - POWER - WILL NOT POWER UP
CORROSION, LIQUID DAMAGE
BER means beyond economic repair, apparently. So, I call them back, insist they fix their damn products, speak with a manager
(who describes that the damage as corrosion to the menu/back key connector, she specifically described "14 vertical components and they look very rusted, yeah that looks damaged to me")
I insist they are wrong, the whole nine yards, etc, they clear the BER flag and let me send it in again.
...and they say it's liquid damaged AGAIN. Exact same story. Just now apparently it magically migrated to a new location. The tech stuck a red chevron on my board over the PM8921 IC, which would make sense if the device won't power on I suppose, but there's no corrosion to be found anywhere.
This is where I am right now. I'm pretty furious at Samsung and I cannot go to my carrier because I was an idiot and bought the device full price.
Here are pics of my device to prove what BS Samsung is trying to pull here. Sorry for bad quality, the Nexus 4 is horrible at macro focus.:
All looks good here (menu/back key connection):
Closeup of chevron:
Does anybody know who I can complain to in order to actually get my phone fixed under warranty? It has warranty until December (which is useless by the looks of it) Small claims court? Better Business Bureau?
Any help is appreciated. Thanks in advance.