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mark7649
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Default Need Help

I've been having problems downloading apps from Google play off and on for several months now. I keep getting the following messages: 927, BM-PPH-01, RPC:S-5:AEC-0. I've been going back and forth with Google support with no help. I've tried clearing data and cache of the Google play app, removing and adding my Google account back, even factory reset. Nothing has helped. If anyone has any other suggestions that might help, I'd sure appreciate it.

Thanks in advance
 
jdelano
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I can imagine that could be something that is very frustrating, some things that may help others help you would be:

1. What are you running on your phone? (I.e. firmware, stock or custom ROM, recovery)
2. Are you on Sprint or using another network such as boost?
3. If you are using a custom ROM how exactly did you go about getting it on your phone?

This information may help pinpoint what's going on.

Lastly you may want to download an app that will enable you to grab a log cat, so somebody that knows how to read them could look at that information to help shed some light on it.
Sprint Samsung Galaxy Note 3 32GB - Still Stock O_o
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