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please help charging problem

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jackto
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Plug please help charging problem

please can someone help me.

i got a galaxy note 3 (sm-n900 exynos version ) 2 month ago ,the phone worked perfectly until yesterday , my gsn3 in not charging anymore,
the charging sign in the notification bar isn't there.
sometimes it displayed that the hdmi is connected/disconnected
or sometimes it displays that the phone is in dock mode
occasionally it also displays that usb is connected.


i checked if the phone is charging even if there is no sign of it in the notification. and it's charging but very very slowly.

i never rooted my phone.
i only used the original samsung galaxy note 3 charger.
never dropped it .
i did a factory data reset in the settings.(didn't resolve the problem).
 
radicalisto
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Quote:
Originally Posted by jackto View Post
please can someone help me.

i got a galaxy note 3 (sm-n900 exynos version ) 2 month ago ,the phone worked perfectly until yesterday , my gsn3 in not charging anymore,
the charging sign in the notification bar isn't there.
sometimes it displayed that the hdmi is connected/disconnected
or sometimes it displays that the phone is in dock mode
occasionally it also displays that usb is connected.


i checked if the phone is charging even if there is no sign of it in the notification. and it's charging but very very slowly.

i never rooted my phone.
i only used the original samsung galaxy note 3 charger.
never dropped it .
i did a factory data reset in the settings.(didn't resolve the problem).
Usb could be faulty, try another?
Have you been rough with plugging it in? - possible the pins are damaged.
When plug it into your computer - does it charge ok?
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jackto
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Quote:
Originally Posted by radicalisto View Post
Usb could be faulty, try another?
Have you been rough with plugging it in? - possible the pins are damaged.
When plug it into your computer - does it charge ok?
i tried the usb 2.0 charger of my old samsung galaxy 4 and the result is the same the charging sign in the notification bar is not there and it's charging very slowly.and even if i plugged it in the computer the result is the same.
 
radicalisto
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I'd suggest bringing it back to the shop if you have tried other charging methods, probably a hardware failure of some variety.

When you say slow charging, how slow exactly?
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