[Q] Non-responsive touchscreen
I've had my ultra z for a little over a month, love it.....until now. The touchscreen is not responsive on about 90% of the screen, and the other 10% it is iffy. It is unusable now. I bought the phone directly from the sony store in canada, called sony they told me to do a software update using pc companion, which I did, it didn't work. Now I have to send the phone in to "be evaluated" which could take upto 14 business days!!!! No loaner phones are given, so basically I have to scrounge to find a replacement for the next few weeks. I'm posting here to see if 1) anyone else has had this problem and fixed it, and 2) any input on dealing with the service people at sony
The phone has no physical damage, I have never dropped it or hit it against anything, been very careful with it. I didn't put a protector on it. I have cleaned it with water and a microfibre cloth. When I touch the screen it clearly doesn't feel as smooth in all areas, and I am guessing that maybe the oleophobic coating has worn off a bit, and that somehow has affected the touchscreen responsiveness? I can't think of anything else.