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Need to return gear for replacement

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jhobert
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Default Need to return gear for replacement

Hi, I have my gear rooted and installed recovery but unfortunately I have to return my gear for replacement (dead pixels on the screen) , so I just want to ask how can I return my gear to bare stock with no traces of it being rooted. I also updated it to mk7 uk version through odin and im in US. Thanks in advance.

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kashis32
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It dosent matter if its rooted on sprint network. They have a new policy. Have to take it back rooted or not. There police is now to take rooted devices and flash back to stock then begin there evaluation and repair.

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jhobert
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I got mine through tmobile. So I dont know if they have the same policy.

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pcpimpin
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Didn't matter for me on VZW they gave me a new one no questions asked.

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