Originally Posted by pcglue
I bought these from an independent tmobile store.
This is where your worries should stop.
You bought these from a store. You have a receipt. Take them back to the store and tell them to fix it.
If they won't, take the matter up with T Mobile and tell them that one of their authorized retailers (if it says T Mobile it's an authorized retailer, even if i'ts an independantly owned shop) is selling stolen phones. I promise you that T Mobile will take this very seriously, though you may have to get past the front line customer service rep to find someone who cares.
If it's not a T MObile authorized retailer and it's just a random genric cell phone shop, then T Mobile isn't going to care. But the cops will.
I'd also file a complaint with your local consumer protection agency.
It's one thing is a back ally deal from a guy in a trench coat who started the transaction with "Pssst....hey, buddy...wanna buy a cheap cell phone?" goes south. It's another thing entirely when it's a legitimate store that's ripping you off and cahrging to sale taxes and stuff on tope of your purchase.
And if they didn't know what they were doing when they sold you stolen / broken / semi-refurbished goods, well quite frankly that's their problem. It's not your problem. They told you they were selling you new phones. If they sold you not new phones, they have defrauded you. It doesn't matter if they knew or not.
The IMEI's on the stickers on the phones should match the receipt. That will be proof that you're not pulling a switcheroo on the store.
If they don't match the receipt and you left the store with them anyway, there is a certain amount of Caveat Emptor that applies. (Latin for "Let the Buyer Beware"). You might be out of luck.