Originally Posted by PensFan66
Thanks - Always appreciate the input from other members
- Odd thing is, my wifes phone updated via the OTA about 2 hours ago - So it would appear that AT&T has it in the update servers still ....
I would like to know why mine just sits there when you select Software Update - doesn't even think, just does nothing ....
Oh that's odd, I thought they pulled the update entirely.
As far as why yours just sits there I've had the same problem in the past. I've been told it usually has something to do with your Google account being synced to the device (Sounds completely contradictory to what it SHOULD be, I know) but that's the only thing I've heard regarding this particular issue.
This was the process I was told to perform to fix this:
1. Factory reset (I know, bummer)
2. During the setup process, do NOT enter your Google account information - skip this step instead.
3. When the phone finishes the setup process, go to Settings >> Software Update and see if your phone picks up the update.
This worked for me several times so try that and if it doesn't work then I'm sure another member can lead you in the right direction.
Current Device: AT&T Galaxy S3 | Current Rom: Stock 4.3 Touchwiz