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Galaxy Note 3 locked after reset.

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crazyalaa
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Exclamation Galaxy Note 3 locked after reset.

Dear all,

I found out that my father's gmail was hacked and had been used to sign up to all sorts of websites. I told him I will factory reset his phone and that I'd create a new Gmail for him that could be used.

Now after I reset it, on the screen it says that the phone was "abnormally" reset and needed Samsung email to login. The problem is that my dad does not even know the samsung email. Now the phone is locked!

How can I get pass that? Is there anyway to flash something? I am a Nexus 5 user and have no clue with Samsung+Touchwiz

Thank you a lot
 
idanawi
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Quote:
Originally Posted by crazyalaa View Post
Dear all,

I found out that my father's gmail was hacked and had been used to sign up to all sorts of websites. I told him I will factory reset his phone and that I'd create a new Gmail for him that could be used.

Now after I reset it, on the screen it says that the phone was "abnormally" reset and needed Samsung email to login. The problem is that my dad does not even know the samsung email. Now the phone is locked!

How can I get pass that? Is there anyway to flash something? I am a Nexus 5 user and have no clue with Samsung+Touchwiz

Thank you a lot
Reactivation lock.

You need to enter your samsung account to unlock it.
 
crazyalaa
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Quote:
Originally Posted by idanawi View Post
Reactivation lock.

You need to enter your samsung account to unlock it.
We don't know the Samsung account. Is there any other way?
 
Killberty
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Google for "samsung account forgot password" so you can reset it via email

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