Default Nabi2 setup issues

Good day
Merry Christmas

I got !y daughter a nabi2. When u first turn it on it gets you to setup our WiFi which we did and tapped continue as it says "connected". However the WiFi icon is gray not blue/white which would mean connected. Sure enough when the next screen needs to continue to register nabi account it says "check WiFi connection not connected to internet". All other devices are connected fine and I even went to a local open store and tried to connect to a public connection with same results. All info I seem to locate is concerning WiFi just cutting off and involves a factory reset which since this one is direct from box its already in factory state .

Any help is appreciated I really do not want to return it and !y daughter is really excites bout it.
Thanks in advance and if any other info is needed please let me know.