Touchdown emails notification truncated

mhonard · Dec 26, 2013

I'm running Gear Manager 1.5.120903 and Software UAMK7 on Note 3. I'm considering returning my gear because i don't not get full body notifications from Touchdown, my work email exchange client, I do get the title of the emails but to see the full body I have to go manually into the app on the watch. On the other hand gmail works just fine. Any fixes?

I understand the Sony SWII gives full email content notifications.

TroyLeeWells · Dec 27, 2013

I believe that it is because your Outlook server has security settings that make it that way. Mine did. Also made it so I had to have a lock screen with a pin code to unlock.

I Google searched Outlook no pin for android 4.3 and found a solution that worked. I had to flash a zip file.

Anyways. I think the issue is with your email server. Not the watch...

mhonard · Dec 27, 2013

TroyLeeWells said:
I believe that it is because your Outlook server has security settings that make it that way. Mine did. Also made it so I had to have a lock screen with a pin code to unlock.

I Google searched Outlook no pin for android 4.3 and found a solution that worked. I had to flash a zip file.

Anyways. I think the issue is with your email server. Not the watch...

Thanks but can't root my phone as IT can tell. However why does Sony S2 work? Just bought one today and the touchdown email comes thru as a notification complete with entire email body

btc17551@gmail.com · Dec 27, 2013

My company changed over to requiring Maas360 and TouchDown for accessing the 2010 Exchange Server. I poked around through the TouchDown settings to find the new server address and was able to setup my work account using the stock email app. TouchDown is still installed but pretty much disabled. I have had no issues with my work email account and get most of the email body on my gear. Don't know if this will work for you, but it's worth a shot.

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

fbueller · Dec 27, 2013

mhonard said:
Thanks but can't root my phone as IT can tell. However why does Sony S2 work? Just bought one today and the touchdown email comes thru as a notification complete with entire email body

I'm fairly certain that this is because Touchdown isn't specifically designed to work with the Gear, and as a result it's just trying to do its best. If Nitrodesk updated their software to specifically communicate with the Gear it'd work ok. You may want to send them a request email, I'm probably going to.

mhonard · Dec 28, 2013

btc17551@gmail.com said:
My company changed over to requiring Maas360 and TouchDown for accessing the 2010 Exchange Server. I poked around through the TouchDown settings to find the new server address and was able to setup my work account using the stock email app. TouchDown is still installed but pretty much disabled. I have had no issues with my work email account and get most of the email body on my gear. Don't know if this will work for you, but it's worth a shot.

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

WOW this was great advice

So Simple never thought to give it a try or even considered it would work. I now have complete email messages on my gear thru exchange. Thanks

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Touchdown emails notification truncated

mhonard

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TroyLeeWells

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mhonard

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btc17551@gmail.com

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fbueller

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mhonard

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