[Q] Any suggestions on how to get Sprint to kill my ETF?
I renewed my Sprint contract back in 11/12 and got 2 LGOGs and 1 S3. When I renewed with Sprint, I was told the new phones didn't use WiMax anymore and that they were LTE. Although LTE wasn't out in my area (San Francisco), it should hit the area in a few months. I happily signed up because I've had nothing but good experiences with Sprint in the past. Almost immediately I noticed that the 3G on this new network was super slow, I'm talking speed tests of 0.02 - 0.20 mbps slow. I just sat on it and used WiFi where I could waiting for the 4G LTE signal. As 2013 flew by and many contacts to Sprint, I was told LTE would be in by the end of 2013. Well, its 2014 and I still don't have LTE nor do I even have 3G speeds that I can use on any of my phones. No one at sprint customer service seems to want to help me.
Does anyone know of a way to get Sprint to do the right thing and kill my ETF so that I can make the choice to move to a carrier that I can use? I've given them over a year to get their stuff together but they continue to sell a network that doesn't exist. I don't even care if I have to send them my old phone. But before people say "sell your phones to pay for the ETF." Unfortunately my current financial situation doesn't allow me to outright pay for new phones on top of paying for my ETF while I wait to see if I can sell the old phones.
At this point, I'm just tired of being mad....I'm just looking for some help.