Smile [Q] Motorola M XT905 & the ice age

Hi Guys.

I am new to this forum, so if any body could help me I would greatly appreciate it. My sister in-law has a Motorola Razar M XT905 that has completely frozen. When we try to turn the phone on it turns on but only shows the Motorola logo.

The carrier and Motorola support have recommended a factory reboot. This all fine and well but I will loose data and very important photos that I relay don't want to loose. If anyone has suggestions please please help me and my family.