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Spark issues

7th January 2014, 08:31 PM   |  #1  
hellot1M's Avatar
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This is only for the people who live in the areas were spark is being tested. I got this email this morning. I know a lot of you already know how to do this but just in case.

From Corporate:

*

*************** If you have any customer complaining about data or signal issues on a Spark device, I have a workaround that is field tested by one of our customers to alleviate the problem!

*

The issue they are experiencing is most likely because the new system isnít completely finished. Spark sends out 3 different LTE signals that the phone has to choose from. There is the issue. 1 of those is standard LTE, the other 2 are the new ones for Spark. The trick is to turn off those 2 new signals for the time being.

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How-To:

(Android tested)

Go to the Dial pad

Type in ##DATA# (3828)

Click Edit

The phone should ask for the MSL at this point

Youíll see a big list with lots of weird option. Click on LTE

The next menu should show 3 options. LTE, and 2 Band options. You want to disable those two Bands, leaving only standard LTE enabled.

Close the settings (Home works fine)

Done!

*

Advise the customer that we can enable those other signals at a later date when we are more confident in the network.



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8th January 2014, 12:11 AM   |  #2  
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Yay its going to be the spark update.......

Sprint also said the LG G2 will become tri-band enabled through a software update later this month. In addition, the Nexus 5 by LG; LG G Flex curved, flexible smartphone; and Netgear LTE Gateway 6100D fixed, wireless router will soon join the initial group of Spark-enabled devices. Sprint noted the G Flex is unique to the operator.

Read more: Sprint kicks off Framily, a group-based calling plan - FierceWireless http://www.fiercewireless.com/story/...#ixzz2plPq1MpJ
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Last edited by chris0160; 8th January 2014 at 01:07 AM.
8th January 2014, 02:12 AM   |  #3  
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Thumbs up Sparked
But if I turn it off I won't be able to do this....
Sprint is going to have a great network soon here in Florida.
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10th January 2014, 12:14 AM   |  #4  
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Originally Posted by Itchiee

But if I turn it off I won't be able to do this....
Sprint is going to have a great network soon here in Florida.

Where in Florida?

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