This is only for the people who live in the areas were spark is being tested. I got this email this morning. I know a lot of you already know how to do this but just in case.
*************** If you have any customer complaining about data or signal issues on a Spark device, I have a workaround that is field tested by one of our customers to alleviate the problem!
The issue they are experiencing is most likely because the new system isnít completely finished. Spark sends out 3 different LTE signals that the phone has to choose from. There is the issue. 1 of those is standard LTE, the other 2 are the new ones for Spark. The trick is to turn off those 2 new signals for the time being.
Go to the Dial pad
Type in ##DATA# (3828)
The phone should ask for the MSL at this point
Youíll see a big list with lots of weird option. Click on LTE
The next menu should show 3 options. LTE, and 2 Band options. You want to disable those two Bands, leaving only standard LTE enabled.
Close the settings (Home works fine)
Advise the customer that we can enable those other signals at a later date when we are more confident in the network.
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