5,604,050 Members 48,095 Now Online
XDA Developers Android and Mobile Development Forum

[Q] T-Mo Warranty/Knox questions:

Tip us?
 
thisnamestoolong
Old
(Last edited by thisnamestoolong; 11th January 2014 at 03:55 AM.)
#1  
Junior Member - OP
Thanks Meter 1
Posts: 15
Join Date: Apr 2011
Default [Q] T-Mo Warranty/Knox questions:

I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:

1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?

EDIT: Forgot to add one bit:

4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
 
serio22
Old
#2  
serio22's Avatar
Senior Member
Thanks Meter 380
Posts: 1,226
Join Date: Jul 2012
Location: Houston
Well I'm new to the s4 but for your first question, I ordered my s4 online on Tuesday, got it today and it came with 4.2.2

Sent from my SGH-T999 using Tapatalk
 
Mr_Jay_jay
Old
#3  
Mr_Jay_jay's Avatar
Senior Member
Thanks Meter 91
Posts: 328
Join Date: May 2012
Location: Chi-Town!!

 
DONATE TO ME
Quote:
Originally Posted by thisnamestoolong View Post
I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:

1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?

EDIT: Forgot to add one bit:

4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
1.- there's no for sure way to approach this it's a gamble, but I would guess that since u will be getting a brand new phone it will most likely come with the 4.2.2 but like I said it's a gamble, since T-mo reps cant open every box to find u a not updated phone

2.- I have exchanged phones with the flash counter triggered, ( NOT THE KNOX COUNTER THE OLDER VERSION) a t-mo rep never checked for that. They are more concerned about water damage than anything else.

3a- My deductible is $150 I would think it's the same all over.

3b.- yes u can always do a a insurance claim, I've done it.

3c it everything goes smoothly u will get a phone with in 24hrs... worse cases 48hrs.

4.- I would flash stock if I was you, no carrier likes it when people messes with their own devices LOL, but seriously flash stock and if u want do the triangle away while u at it.

I hope you enjoy your stay with t-mo, as much as at least I am!!!
Current Device: The Awesome Samsung Galaxy S4
Rom: Must I really Pick one?
Old devices: Samsung Galaxy S3
Sprint Epic 4G-Gave it away
Samsung Intercept Hard Bricked !
 
HTCMDA
Old
#4  
Senior Member
Thanks Meter 34
Posts: 311
Join Date: Dec 2006
Quote:
Originally Posted by thisnamestoolong View Post
I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:

1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?

EDIT: Forgot to add one bit:

4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
I bought my S4 brand new at full price..it's been a lil over a week now, It came with 4.2.2 out of the box.
I have yet to root or do anything to it, though I'd like to be running 4.3 and have apps to sd ability. and still maintain the 4.2.2 bootloader
Tags
knox, warranty
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes