[Q] No SMS or MMS after Straight Talk Switch
I understand this thread may be in the incorrect location, so mods or admins feel free to move it to the correct location.
So yesterday I changed over from AT&T to Straight Talk on the bring your own phone feature.
I used my Galaxy Note 2 (not a clone) Jelly Bean 4.1.2 software. I am able to place and receive phone calls as well as access the internet so far. My MMS is functioning to send pictures, however will not receive them. Also, my SMS does not function for sending or receiving text at all.
I followed the instructions on Straight Talk for setting the APN. When I did that I had no internet or sending of MMS. I found on google some other APN settings which made my internet and sending MMS work.
My current settings are as follows.
Name: straight talk
Proxy: not set
MMSC: h t t p : / / mms-tf . net (without spaces)
MMS Proxy: mms3 . tracfone . com (without spaces)
MMS Port: 80
It's only been 24 hours since I switched but I've spent basically that entire time trying different APN's I found online.
I also made a Facebook account and went to the support tab on their facebook. I chatted with a person from tech support, however they were unable to resolve my issue. It was the exact same thing as talking to a tech support member at their 800 number. It was a whole lot of...
"send yourself a text and see if you get it"
"okay turn your phone off and back on again"
"try sending yourself a text and see if you get it"
nope didn't work still
"okay trying deleting your text messages, it's probably full"
"restart the phone and try to send yourself a message"
didn't work again
"Okay make sure your APN settings are exactly as they are on our website"
yep they are
"Okay now try to reboot your phone again and send yourself a message"
Wait a minute...you had me LOOK at my APN settings and since they're okay, we are just going to reboot again? Really?
"Okay we are going to walk you through a factory reset of your phone. You will probably lose any pictures, video or music you had saved on the phone. Let me know when you are ready to go ahead with the process"
Ummmm...CLICK...I hung up...
Except the chat support operator hung up on me when I tried their facebook support. They simply disconnected leaving behind a message saying "to assist you further, we will need to speak to you directly, please call our 800 number blah blah blah". They basically had me do the same thing as the phone operator except they once even had me remove my sim card and put it back in then reboot.
So...I still have no SMS or MMS.
I don't feel like it's going to be an APN setting issue because I tried every APN I could find on google yesterday and today. They all seem to allow me to do the same things and they all seem to restrict SMS. I find this odd because most people with APN problems, the main complaint seems to just be not being able to send/receive MMS only.
I was unable to delete or edit the AT&T APN that was already in the phone. Unfortunately the APN Backup & Restore app will not work for me because my software is version 4.1.2 so I'm feeling trapped here. Any help or suggestions are greatly appreciated.