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[Q] Root/Warrant Question Australia

OP abbaskip

8th January 2014, 08:35 PM   |  #11  
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Quote:
Originally Posted by MistahBungle

Given TIO is able to look at something like this as the handset is bundled, go to them. Better them than CA/FT/whomever, as TIO is the specialist industry body.

Or....This sounds like it may be a simple USB board/port failure which is quick/easy/cheap (maybe 15 bucks) to replace yourself. You could always try that, and if that doesn't end up being the issue then go the TIO route.

I don't believe it's a usb port failure, as fully charged batteries haven't worked. It's not the USB port that's issue, but that the phone isn't drawing current from the battery.

Quote:
Originally Posted by A|ex

As a long shot would a juice pack for a S4 work such as a morphie as you can charge and also sync? (not sure if the phone uses the pack or whether the pack is used to charge the battery, if the latter it will not work for you)

or maybe a mains powered dock and usb cable to PC?

What's a juice pack?

I have a dock, bit it has the same issue as charging direct - the phone turns off after about one second
9th January 2014, 09:42 AM   |  #12  
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So the latest news I tried to phone the store again and this Telstra Shop NEVER answer their phone I have their direct local line, given to me by the Telstra Call Centre, and even tried calling them as I walked through the door as I'd tried calling throughout the day with no answer. The phone on the desks rang, and was ignored by staff who were standing around having a conversation. Sure explains why they weren't answering the phone throughout the day! So anyway, after not getting through to the store, I called the Telstra Call Centre again, explained the situation, and that I was quoted ~$350 for the quote. The operator looked into it, put me into someone who was escalating the case. After a short chat, the person said they'd call me back after speaking to the tech, getting all the details etc etc. Long story short, they call me back and gave me a waiver code. Said that I can request the store repair the phone, and give that waiver which will mean I'm not charged.

I went into the Telstra store this evening (which is after I kept trying to call them all day as above), and told them the situation. They didn't understand why I was telling them, and said I needed to tell the tech centre who they can't provide contact number for (and who had told me when giving me the quote to respond to the store within 5 working days). Eventually a guy that knew what he was doing explained to my staff member that he just needed to email/message the tech responsible, provide the waiver and confirm to go ahead with repairs.

Now I've just got to wait for the call saying my phone is ready to be picked up Hopefully they don't stuff that up!!
10th January 2014, 02:28 PM   |  #13  
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Quote:
Originally Posted by abbaskip

So the latest news I tried to phone the store again and this Telstra Shop NEVER answer their phone I have their direct local line, given to me by the Telstra Call Centre, and even tried calling them as I walked through the door as I'd tried calling throughout the day with no answer. The phone on the desks rang, and was ignored by staff who were standing around having a conversation. Sure explains why they weren't answering the phone throughout the day! So anyway, after not getting through to the store, I called the Telstra Call Centre again, explained the situation, and that I was quoted ~$350 for the quote. The operator looked into it, put me into someone who was escalating the case. After a short chat, the person said they'd call me back after speaking to the tech, getting all the details etc etc. Long story short, they call me back and gave me a waiver code. Said that I can request the store repair the phone, and give that waiver which will mean I'm not charged.

I went into the Telstra store this evening (which is after I kept trying to call them all day as above), and told them the situation. They didn't understand why I was telling them, and said I needed to tell the tech centre who they can't provide contact number for (and who had told me when giving me the quote to respond to the store within 5 working days). Eventually a guy that knew what he was doing explained to my staff member that he just needed to email/message the tech responsible, provide the waiver and confirm to go ahead with repairs.

Now I've just got to wait for the call saying my phone is ready to be picked up Hopefully they don't stuff that up!!

Congrats on the Win! but i bet they will slap you in the face with KNOX
10th January 2014, 05:14 PM   |  #14  
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You mean they'll put me on the new BL? Yes, I'm sure of it. Tech centres always do a factory reset and load the latest firmware. They give you a warranty on the repair, so they ensure all is stock.

If you mean they will refuse to repair because of knox, I'm confident they won't. I'm on the old BL, and even so I've been given the quote and waiver for the quote already.
13th January 2014, 02:43 AM   |  #15  
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My phone has been returned in working order. Of course, Telstra being Telstra, I was told that they couldn't add the waiver at the shop, so we would be billed, and then have to apply for a credit.
13th January 2014, 09:24 AM   |  #16  
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Oh, and they've updated to a Knox enabled ROM obviously but that was expected

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