I ordered the Pro Power on the 17th of November and it was sent out on the 20th November. Customer service is telling me I won't receive the item until 23rd December and there is no tracking number! That is over a month and the website states the delivery time as approx 8-15 days.
Email from them:
Thank you for emailing us. I pulled up your order information (Order Number 1237218) and I see that we shipped out your item to you on the 20th of November. You selected the FIMS shipping option which can take up to 4 weeks (or 20 business days) to arrive to you. At this time this would mean the package should arrive to you between the 20th and the 23rd of December. I have included some additional information about the FIMS shipping process that is from the FedEx website and copied this below for you:
"FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."
FIMS tracking is provided by the local postal authority and is not something that is provided to us. I can assure you the package is on it's way to you but just needs some additional time. If you still have not received the package by the*23rd of December*please first follow up with the local postal authority to see if they can help you locate this item. If they cannot please let us know.
If you have any questions about the FIMS shipping I would encourage you to reach out to FedEx and the local postal service and let them know you have a FIMs package and want to know more about it. Please be sure to mention that it is FIMs.
PowerA Customer Service
After me replying and telling them that their website states 8-15 days they have decided to start ignoring me. I specialise in Computer Security and I'm so angry I feel like taking their website offline.
Sent from my GT-I9505 using XDA Premium 4 mobile app
Don't be afraid to say thanks if I help you out
Device: Samsung Galaxy S4 I9505