Then i don't know what the issue would be. At that point i'd be talking to Tmo. maybe they need to swap the phone out.
T-Mobile 32GB - Rooted (TWRP 18.104.22.168)
Galaxy Note 10.1 32GB 2014 Edition
Galaxy S4 (VZW MDK) sold to pay for my Note 3
Droid Bionic - Traded for Note 3
Droid X - Now a WiFi phone.