Then i don't know what the issue would be. At that point i'd be talking to Tmo. maybe they need to swap the phone out.
T-Mobile 32GB - Rooted Wicked v5 (TWRP 188.8.131.52)
Galaxy Note 10.1 32GB 2014 Edition
Galaxy S4 (VZW MDK) sold to pay for my Note 3
Droid Bionic - Traded for Note 3
Droid X - Now a WiFi phone.