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[Q] what happens if the serial number gets scraped off?

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By caesarAnto, Junior Member on 19th January 2014, 10:51 PM
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hi all,

I've just purchased an LG g2, everything is fine but upon reading the warranty conditions I've found out that the (European, in this case) warranty is considered void if the serial number becomes illegible or damaged. The thing is that the serial number on the rear of the phone seems already quite damageable, half of the sticker is already gone (imei and serial number are still perfectly legible though). Am I missing something here? I don't think the SN on the box would suffice in case I needed to avail myself of the warranty, is that right? sorry but it's my first device so maybe I'm making a blunder here

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19th January 2014, 11:00 PM |#2  
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I am worried about the very same thing. Mine also started to scrape off I know somebody on here who simply peeled it off and saved it in the box. I don't know.

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19th January 2014, 11:08 PM |#3  
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wouldn't the removal of the sticker be considered an alteration? I was considering sticking a piece of invisible wrap on it but it all really seems absurd to me

I guess that removing it and sending it along with the phone would be ok after all?
Last edited by caesarAnto; 19th January 2014 at 11:16 PM.
19th January 2014, 11:16 PM |#4  
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Yes, I thought the very same thing, hence the 'I don't know' in my previous post. I think that's the best idea. I was kinda surprised to see it already started fading despite the fact that I have a case on the phone. Funny thing is, according to Danish law it is prohibited to put on a sticker/anything that is warranty related, that can't last the entire warranty period without fading with normal usage.

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19th January 2014, 11:25 PM |#5  
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on some other threads I'm reading of people with other devices peeling it off right away and keeping it in the box; it's got to have its importance since without it I suppose it would be impossible to prove it's the legit phone you're sending (I don't think there's a SN inside the phone too), the question is whether keeping it in the box or on the phone is the same thing, hope there's someone here who knows for sure
19th January 2014, 11:30 PM |#6  
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I can't find it in the hidden menu nor in the 4636 menu

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19th January 2014, 11:56 PM |#7  
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I've just peeled off mine, upon further googling it doesn't seem to have much to do with the warranty
20th January 2014, 12:03 AM |#8  
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Quote:
Originally Posted by caesarAnto

I've just peeled off mine, upon further googling it doesn't seem to have much to do with the warranty

It's just a sticker.

*#06# = your imei and on some more places. removed mine yesterday.
20th January 2014, 12:28 AM |#9  
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First thing I removed. Wife's phone went in for repair and they never asked for serial. They asked for imei but didn't press when told is had to find it.

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