"unfortunately, contacts has stopped"

Search This thread

enzojrc

Senior Member
Oct 17, 2010
130
13
Orlando
hello friends, I've looked high and low to try and figure out a way to fix my phone. my phone icon will not work? anyone else trying to find a fix? I've looked all over the internet and every single method I've come across does not work!!
thanks
 

bftb0

Senior Member
Feb 5, 2010
2,594
1,041
If you can force the error to occur, capture a logcat immediately afterwards.

It won't necessarily give you an exact cause, but usually app crashes are accompanied by a bunch of error messages in the logcat, and sometimes those will provide good clues why the crashes are occuring.

You can post the logcat to pastebin.com (but you should edit out any private data if present).

You didn't mention whether this is a rooted device, whether you are using a custom or modified stock ROM, release version, etc. Those are relevant details.

If this is a stock device, have you tried backing everything up and doing a factory reset?

.
 
  • Like
Reactions: enzojrc

enzojrc

Senior Member
Oct 17, 2010
130
13
Orlando
If you can force the error to occur, capture a logcat immediately afterwards.

It won't necessarily give you an exact cause, but usually app crashes are accompanied by a bunch of error messages in the logcat, and sometimes those will provide good clues why the crashes are occuring.

You can post the logcat to pastebin.com (but you should edit out any private data if present).

You didn't mention whether this is a rooted device, whether you are using a custom or modified stock ROM, release version, etc. Those are relevant details.

If this is a stock device, have you tried backing everything up and doing a factory reset?

.


Yeah sorry, completely stock. I've done the factory data reset to no avail.
 

bftb0

Senior Member
Feb 5, 2010
2,594
1,041
Yeah sorry, completely stock. I've done the factory data reset to no avail.

Which release? MI9, MJ7, MJE?

Does it crash randomly some time after you begin to use the phone or contacts app, or immediately upon entering one or both of those apps?

The logcat *might* contain some clues, dunno. It's a low-cost effort to capture it.

I suppose the next steps are to figure out whether it happens because of something peculiar about your data (contacts database / call & message logs/ etc), or if there is a problem with your hardware.

If you thought the trouble was a software bug that only showed up by getting triggered because of something unusual about your contact data, one way to see if that was the case would be to factory reset and bypass the google account setup** - and then use the phone or contacts app for a while without a connected Google account. (Set up a few phone-only contacts) and use the phone/contact apps that way.

If it still crashes, I would just go and get a warranty replacement on the phone - it's got to be under warranty still, yes? (Another option would be to use Kies or Odin to reflash all the stock phone software; but honestly, if you thought that the phone was acting strangely enough to do that it is probably a better bet to just get a warranty replacement).

.


** maybe the effort of running a test like this could be simplified by just deleting the primary google account on the phone and clearing the data from the contacts/phone apps/services. But I've never tried that, and it's probably not quite equivalent to a factory reset trial.
 
Last edited:
  • Like
Reactions: enzojrc

enzojrc

Senior Member
Oct 17, 2010
130
13
Orlando
Update****

I did absolutely nothing.....and it works now.......so....yeah.....thanks for your time and advice though!!!! XDA has been nothing but helpful to me since day 1!! I appreciate you!
 

Top Liked Posts

  • There are no posts matching your filters.
  • 1
    If you can force the error to occur, capture a logcat immediately afterwards.

    It won't necessarily give you an exact cause, but usually app crashes are accompanied by a bunch of error messages in the logcat, and sometimes those will provide good clues why the crashes are occuring.

    You can post the logcat to pastebin.com (but you should edit out any private data if present).

    You didn't mention whether this is a rooted device, whether you are using a custom or modified stock ROM, release version, etc. Those are relevant details.

    If this is a stock device, have you tried backing everything up and doing a factory reset?

    .
    1
    Yeah sorry, completely stock. I've done the factory data reset to no avail.

    Which release? MI9, MJ7, MJE?

    Does it crash randomly some time after you begin to use the phone or contacts app, or immediately upon entering one or both of those apps?

    The logcat *might* contain some clues, dunno. It's a low-cost effort to capture it.

    I suppose the next steps are to figure out whether it happens because of something peculiar about your data (contacts database / call & message logs/ etc), or if there is a problem with your hardware.

    If you thought the trouble was a software bug that only showed up by getting triggered because of something unusual about your contact data, one way to see if that was the case would be to factory reset and bypass the google account setup** - and then use the phone or contacts app for a while without a connected Google account. (Set up a few phone-only contacts) and use the phone/contact apps that way.

    If it still crashes, I would just go and get a warranty replacement on the phone - it's got to be under warranty still, yes? (Another option would be to use Kies or Odin to reflash all the stock phone software; but honestly, if you thought that the phone was acting strangely enough to do that it is probably a better bet to just get a warranty replacement).

    .


    ** maybe the effort of running a test like this could be simplified by just deleting the primary google account on the phone and clearing the data from the contacts/phone apps/services. But I've never tried that, and it's probably not quite equivalent to a factory reset trial.