Welcome to XDA

Search to go directly to your device's forum

Register an account

Unlock full posting privileges

Ask a question

No registration required
Post Reply

"unfortunately, contacts has stopped"

OP enzojrc

20th January 2014, 02:16 AM   |  #1  
OP Senior Member
Flag Orlando
Thanks Meter: 12
 
130 posts
Join Date:Joined: Oct 2010
More
hello friends, I've looked high and low to try and figure out a way to fix my phone. my phone icon will not work? anyone else trying to find a fix? I've looked all over the internet and every single method I've come across does not work!!
thanks
20th January 2014, 05:33 AM   |  #2  
Senior Member
Thanks Meter: 821
 
2,148 posts
Join Date:Joined: Feb 2010
If you can force the error to occur, capture a logcat immediately afterwards.

It won't necessarily give you an exact cause, but usually app crashes are accompanied by a bunch of error messages in the logcat, and sometimes those will provide good clues why the crashes are occuring.

You can post the logcat to pastebin.com (but you should edit out any private data if present).

You didn't mention whether this is a rooted device, whether you are using a custom or modified stock ROM, release version, etc. Those are relevant details.

If this is a stock device, have you tried backing everything up and doing a factory reset?

.
The Following User Says Thank You to bftb0 For This Useful Post: [ View ]
20th January 2014, 05:59 AM   |  #3  
OP Senior Member
Flag Orlando
Thanks Meter: 12
 
130 posts
Join Date:Joined: Oct 2010
More
Quote:
Originally Posted by bftb0

If you can force the error to occur, capture a logcat immediately afterwards.

It won't necessarily give you an exact cause, but usually app crashes are accompanied by a bunch of error messages in the logcat, and sometimes those will provide good clues why the crashes are occuring.

You can post the logcat to pastebin.com (but you should edit out any private data if present).

You didn't mention whether this is a rooted device, whether you are using a custom or modified stock ROM, release version, etc. Those are relevant details.

If this is a stock device, have you tried backing everything up and doing a factory reset?

.


Yeah sorry, completely stock. I've done the factory data reset to no avail.
20th January 2014, 06:56 AM   |  #4  
Senior Member
Thanks Meter: 821
 
2,148 posts
Join Date:Joined: Feb 2010
Quote:
Originally Posted by enzojrc

Yeah sorry, completely stock. I've done the factory data reset to no avail.

Which release? MI9, MJ7, MJE?

Does it crash randomly some time after you begin to use the phone or contacts app, or immediately upon entering one or both of those apps?

The logcat *might* contain some clues, dunno. It's a low-cost effort to capture it.

I suppose the next steps are to figure out whether it happens because of something peculiar about your data (contacts database / call & message logs/ etc), or if there is a problem with your hardware.

If you thought the trouble was a software bug that only showed up by getting triggered because of something unusual about your contact data, one way to see if that was the case would be to factory reset and bypass the google account setup** - and then use the phone or contacts app for a while without a connected Google account. (Set up a few phone-only contacts) and use the phone/contact apps that way.

If it still crashes, I would just go and get a warranty replacement on the phone - it's got to be under warranty still, yes? (Another option would be to use Kies or Odin to reflash all the stock phone software; but honestly, if you thought that the phone was acting strangely enough to do that it is probably a better bet to just get a warranty replacement).

.


** maybe the effort of running a test like this could be simplified by just deleting the primary google account on the phone and clearing the data from the contacts/phone apps/services. But I've never tried that, and it's probably not quite equivalent to a factory reset trial.
Last edited by bftb0; 20th January 2014 at 07:00 AM.
The Following User Says Thank You to bftb0 For This Useful Post: [ View ]
22nd January 2014, 06:44 AM   |  #5  
OP Senior Member
Flag Orlando
Thanks Meter: 12
 
130 posts
Join Date:Joined: Oct 2010
More
Update****
I did absolutely nothing.....and it works now.......so....yeah.....thanks for your time and advice though!!!! XDA has been nothing but helpful to me since day 1!! I appreciate you!
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes