Hi All,
I searched for this, and didn't see anything, so please forgive me if this has been covered before...
My son has an Incredible that was updated to Evervolv last month (I'd tell you the exact build, but...). The day before yesteday, it crashed with the error message saying process android.phone has stopped. The screen was unresponsive at that point, and the phone wouldn't shutdown by holding the power button down (tried holding it for over a minute, and nothing...). I pulled the battery and tried to restart the phone. Everything seemed to be booting normal, but he'd immediately get either the "process.android.phone has stopped" or "process.android.media has stopped" (or both in succession), and the phone would then freeze. Pulled the battery again and booted into recovery (CM ver. 5.0.2.0) to wipe cache and Dalvik cache, but am getting errors there as well:
E:Can't mount /cache/recovery/command
E:Can't mount /cache/recovery/log
E:Can't open /cache/recovery/log
E:Can't mount /cache/recovery/last_log
E:Can't open /cache/recovery/last_log
I did try to wipe the cache and Dalvik cache, and it seemed to do that OK (at least, doing so didn't throw any other errors), but that didn't fix the bootloop problem. Next, tried to do a factory reset from recovery. Got the following results:
-- Wiping data...
Formatting /data...
Formatting /cache...
Formatting /datadata...
E:format_volume: no MID partition "datadata"
Formatting /sd-ext...
No app2sd partition found. Skipping format of /sd-ext. (No problem -- no SD card installed)
Formatting /sdcard/.android_secure...
Error mounting /sdcard/.android_secure!
Skipping format...
Data wipe complete.
Rebooted, and still stuck in bootloop...
So, any ideas on what I should try next to get this phone up and running again? I haven't run into this much trouble with this phone before.
Thanks, and Saludos!
SPC
I searched for this, and didn't see anything, so please forgive me if this has been covered before...
My son has an Incredible that was updated to Evervolv last month (I'd tell you the exact build, but...). The day before yesteday, it crashed with the error message saying process android.phone has stopped. The screen was unresponsive at that point, and the phone wouldn't shutdown by holding the power button down (tried holding it for over a minute, and nothing...). I pulled the battery and tried to restart the phone. Everything seemed to be booting normal, but he'd immediately get either the "process.android.phone has stopped" or "process.android.media has stopped" (or both in succession), and the phone would then freeze. Pulled the battery again and booted into recovery (CM ver. 5.0.2.0) to wipe cache and Dalvik cache, but am getting errors there as well:
E:Can't mount /cache/recovery/command
E:Can't mount /cache/recovery/log
E:Can't open /cache/recovery/log
E:Can't mount /cache/recovery/last_log
E:Can't open /cache/recovery/last_log
I did try to wipe the cache and Dalvik cache, and it seemed to do that OK (at least, doing so didn't throw any other errors), but that didn't fix the bootloop problem. Next, tried to do a factory reset from recovery. Got the following results:
-- Wiping data...
Formatting /data...
Formatting /cache...
Formatting /datadata...
E:format_volume: no MID partition "datadata"
Formatting /sd-ext...
No app2sd partition found. Skipping format of /sd-ext. (No problem -- no SD card installed)
Formatting /sdcard/.android_secure...
Error mounting /sdcard/.android_secure!
Skipping format...
Data wipe complete.
Rebooted, and still stuck in bootloop...
So, any ideas on what I should try next to get this phone up and running again? I haven't run into this much trouble with this phone before.
Thanks, and Saludos!
SPC