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[Q] Connection to PC Problems/Retrieving Deleted Files

OP Droid Ghost

22nd January 2014, 01:37 PM   |  #1  
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First of all, my HTC One is not rooted. My PC has Windows 7 Home Premium Service Pack 1 64-bit.

Here is how my problem started (the phone not being seen problem may have existed prior to this). I connected my phone to my computer (a sound played during connection). Autostart opened Windows Explorer showing the phone storage. I double clicked to find the folder where my videos were. I right clicked the video I wanted to transfer to my PC, chose 'cut', right clicked the desktop and chose 'paste'. The video disappeared from the folder on the phone, but was not on the desktop. I refreshed the desktop, but the file still did not appear.

I restarted both the PC and the phone. Tried reconnecting and started getting notifications in the taskbar 'installing drivers', as if the phone's driver's had been uninstalled. The driver installation failed. I tried a Windows update and found updates available, but the installation failed (code 800F020B). I ran System File Checker and repeated the above, but the update failed. Strangely though, if I opened Explorer, the phone showed up (however on some occasions it didn't).

I therefore installed 'Undelete 360'. Tried to access the phone to retrieve files, but the program couldn't see the phone (even though I could access files via explorer). I thought it may be the software, so I tried 'Remo Recover', but the same happened again.

I have also tried uninstalling drivers (unknown device in Device Manager) and restarting, but to no avail.

I have the latest version of HTC Sync Manager installed, but this program seems to be of no use.

The phone is in USB debugging mode and when attached to the PC is showing 'MTP Enabled' (I can't find anyway to change this). Android version 4.3. The only other noticeable problem on the phone is that HTC Sync, which was supposed to be in sync with Gmail, is hsowing 'Sync Off' and I can't switch it back on.

I would appreciate any assistance in resolving this. My objective is to retrieve the video files I tried to 'cut' and 'paste'.
23rd January 2014, 06:41 PM   |  #2  
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You probably can't get the file back, sorry. The device connects with MTP which does not support the required low-level operations. I highly doubt an app from the Play store would work, but its your best bet.

In future you'd be better off copying and then deleting.
23rd January 2014, 09:34 PM   |  #3  
OP Junior Member
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Quote:
Originally Posted by BenPope

You probably can't get the file back, sorry. The device connects with MTP which does not support the required low-level operations. I highly doubt an app from the Play store would work, but its your best bet.

In future you'd be better off copying and then deleting.

Thanks for your reply Ben. That's bad news.

So the fact that it only connects with MTP means that the device may not be visible in certain circumstances and I'll have to live with that. This doesn't explain why from time to time when I connect the phone, my PC starts to install drivers and sometimes the instillation fails. There seems to be something else afoot.
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Tags
driver problems, htc one, retrieve deleted file, undelete
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