HTC Warranty Process
So I have an HTC One from Verizon that is having issues with the camera; it won't focus on anything more than a foot or so away.
I've tried alternate camera apps, and it doesn't fix the focusing issue.
So, I'd like to send this phone back under warranty. How is HTC's repair process? When they can't repair a phone (which they should be able to do), they will replace it with a refurbished phone.
So, I can either send the phone in to HTC, in which case they will probably repair it and send it back. If they are not able to fix it, which is unlikely, they will give me a refurbished version. I consider this option risky, because I either get my phone taken apart and
The other option is to get a new phone from Costco. I can't get another HTC One, because for some reason they'll only send me a refurbished one. If I'm going to be going for refurbs, I may as well just try HTC's warranty process. However, I am able to get a new LG G2 or GS4. I don't want either of these phones because I don't like the plasticy feel, but it's much lower risk. I don't want to be stuck with a messed up phone and I can't keep sending it in to HTC. My return period from Costco is about to end too, so I can't send it to HTC and then change my mind and get Costco to replace it after I've already gotten it back from HTC.
So the basic question is, can I trust HTC to properly fix the phone? I really don't want to have to get a different phone, but I don't want to keep having issues. Anyone have experience with their warranty process?