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Omate Truesmart - Shoddy build. Beware

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Britlion
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Originally Posted by Mobileer View Post
Any update?
Not really.

Email to info@omate.com: Ignored.
Email to magan@omate.com: Ignored.
Email reply to Sylvia who has been checking we kickstarters got our stuff: She came back and suggested I try service@omate.com
Email to service@omate.com: (Fri 3rd Jan) So far, ignored.
 
kuronosan
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Yea there's a reason for this issue and it's because the pin solder came loose. Hope you get a reply soon.

Sent from my Galaxy Nexus using Tapatalk 2
 
LinoX
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Originally Posted by Britlion View Post
Thanks. I sent an email to them. Bit worried that some people have had trouble contacting them though.

Pic, for ye that don't believe: https://dl.dropboxusercontent.com/u/...222_005938.jpg

Got onto the tube with the button, pulled back sleeve to check the time a bit later, and no button or sign of it....

Anyone else had issues? I hope this is a random issue, not the first of a wave!
LMAO!!! how is that supposed to be IP67??? xD hahahahahahha
behind the button there's the hole with the circuitry!!! xD
**** them!
If I helped you please hit
(...or buy me a beer )

 
tijs14tijs
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Print a new one with a 3d printer :P
:: Samsung Galaxy S I9000 ::
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seppen
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Quote:
Originally Posted by tijs14tijs View Post
Print a new one with a 3d printer :P
I could, what color do you wish?

btw, I wait also for my omate truesmart, but in the meantime I have bought a AW-414.GO, not bad so far.
 
Britlion
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Quote:
Originally Posted by tijs14tijs View Post
Print a new one with a 3d printer :P
I'd need access to one for starters. And willingness to put the fiddly thing together...

For the record, despite several attempts to elicit a response from Omate on several email addresses, I've received no meaningful reply from them on this.

For the moment, I have to say: Caveat Emptor with this company.
 
Lokifish Marz
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Quote:
Originally Posted by Britlion View Post
I'd need access to one for starters. And willingness to put the fiddly thing together...

For the record, despite several attempts to elicit a response from Omate on several email addresses, I've received no meaningful reply from them on this.

For the moment, I have to say: Caveat Emptor with this company.
Saw the image posted. It looks like you lost not only the button but the stainless steel bushing that was compression seated into the case. I tried to remove the button and bushing from the case on one and gave up when I started looking for a hammer. Even though it sucks, I would consider you experience the exception and not the rule.
 
Britlion
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Quote:
Originally Posted by Lokifish Marz View Post
Saw the image posted. It looks like you lost not only the button but the stainless steel bushing that was compression seated into the case. I tried to remove the button and bushing from the case on one and gave up when I started looking for a hammer. Even though it sucks, I would consider you experience the exception and not the rule.
That's something. Though little consolation. Someone else over on the Omate forums says he's lost the power button as well. So there's more than one gone this way...

The news is that Omate finally wrote back:

Please share your address details so we can register you for spare parts replacement as soon as our service center is in place in your country.
Thanks

Best regards,

Omate TrueSmart Team

Less than stellar. But it's a response...
 
kuronosan
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It's really all they can do right now. You could send them your watch and maybe get a replacement but it's nice to know they've at least responded.

Don't give up.

Sent from my Galaxy Nexus using Tapatalk 2

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