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[HELP] Galaxy S Advanced isn't recognize on computers

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By Gothic253, Member on 27th January 2014, 03:30 PM
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I have BIG problem. I've just bought the Galaxy S Advance and when i'm trying to connect it to computer, nothing happens. Of course phone starts charging, but nothing else. In device menager there isn't any new position. Phone works in Android 2.3.6 XXKL2 and i really want to upgrade to Jelly Bean, but I can't. I tried to reinstall many version of Kies and USB drivers, I tried connect phone to other operating system eg. Windows 7, 8.1, XP, Ubuntu 13:10 on a different computers. I tried turn on debugging mode, turn on the phone in Download mode, and I changed USB cable to another. Nothing works. Any ideas?
 
 
27th January 2014, 09:14 PM |#2  
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Backup your personal data, at phone powered off press volume up, home and power buttons, device boots into recovery mode, you can move between options with volume up and down buttons, and select with power button. Select "Wipe data/factory reset" or something like this (I don't have stock Android recovery so I don't remember exactly how is called this option) then retry to connect to pc

Inviato dal mio GT-I9070
27th January 2014, 09:35 PM |#3  
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I've tried this three times and problem still exist.
27th January 2014, 09:51 PM |#4  
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Download these drivers (on W8 and 8.1 run exe in W7 compatibility mode) and try to connect device in download mode. If nothing happens: it's too strange that isn't recognized... Maybe device's USB connector is not working well? I had a problem like this when connector was dirty...

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28th January 2014, 10:19 AM |#5  
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I tried that drivers and it isn't working. I bought this phone online. When the phone was delivered to me I send a couple of emails to guy who sold me this phone. I send him the phone because I want to prove that USB port is working. That guy send to me film, where I see my phone is conecting to computer without a problem and I'm sure that is my phone and my USB cable, only computer is different. But I also tried connect phone to other computers in my house and none of them is working.
28th January 2014, 11:55 AM |#6  
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Quote:
Originally Posted by Gothic253

I tried that drivers and it isn't working. I bought this phone online. When the phone was delivered to me I send a couple of emails to guy who sold me this phone. I send him the phone because I want to prove that USB port is working. That guy send to me film, where I see my phone is conecting to computer without a problem and I'm sure that is my phone and my USB cable, only computer is different. But I also tried connect phone to other computers in my house and none of them is working.

Try to clean usb connector, maybe is too dirty! As I said earlier when mine was too dirty device wasn't recognized by any PC, and it was showing charging/not charging/charging again without any wall charger or usb cable connected

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29th January 2014, 07:42 AM |#7  
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Quote:
Originally Posted by Gothic253

I tried that drivers and it isn't working.

Read this tutorial and see if some advice from there you can do.

[Tutorial] How to resolve micro USB connection problems [unknown USB device][code 43]
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