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[Q] restore to factory before exchange?

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byproxy
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Default [Q] restore to factory before exchange?

i'm having screen issues (phone keep face dialing even though screen is off). i think i need a replacement device. i'm with verizon.

i am rooted, have cwr installed, and have a debloated version of 12b installed.

do i need to go through the hassle of putting the phone back into its factory state before taking it in for replacement, or do they not really care about that anymore and i can just take it in as-is?

thanks for the info!
 
Kaherdin
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I'm living in Europe, Sweden, in here we actually have an EU-directive that states the owners right to run the firmware of their own choice and that manufacturers must prove that any such custom software IS the reason a device has failed before voiding any warranties.
But still, I ALWAYS return to stock before any service is done, just to get out of the hassle of explaining this to service companies.

Return to stock, that's what I've have done.

Be happy. It's much more fun that way.
LG G2 802
Google Nexus 4 CM 10.2/Stock - Depends It broke
ZTE Blade CyanogenMod 10.1 KonstaT and gang - Retired
Samsung Galaxy Tab 10.1 CM10.2 Thanks to Pershoot. Loving it. <<<Sill running strong!
 
vPro97
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Kaherdin, I live in Denmark and I would love to know where I can find that written black on white

Sent from my LG-D802 using XDA Premium 4 mobile app

---------- Post added at 07:05 PM ---------- Previous post was at 07:02 PM ----------

Found the thread, but didn't find the original EU statement: http://forum.xda-developers.com/show....php?t=1998801

Sent from my LG-D802 using XDA Premium 4 mobile app
Please hit the "Thanks" button if you found my post useful !

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robogo1982
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Quote:
Originally Posted by byproxy View Post
i'm having screen issues (phone keep face dialing even though screen is off). i think i need a replacement device. i'm with verizon.

i am rooted, have cwr installed, and have a debloated version of 12b installed.

do i need to go through the hassle of putting the phone back into its factory state before taking it in for replacement, or do they not really care about that anymore and i can just take it in as-is?

thanks for the info!
Just as @Kaherdin said, to avoid any hassle with service reps, just reflash stock ROM and you should be good to go.

Can you perform a sensor test? Seems to me your proximity sensor might be an issue. It's somewhere in the hidden menu, not exactly sure where. Also, see if the problem persists after flashing back to stock.
| LG G2 | D802 | stock | 72 hrs on a single charge
| Samsung Galaxy S4 I9505 | custom ROM | [sold]
| Sony Xperia Z | stock | [sold]
| Samsung Galaxy S3 GT-I9300 | custom ROM | [sold]
| Samsung Galaxy S2 GT-I9100 | stock | [sold]
| Samsung Galaxy S GT-I9000 | custom ROM | [sold]
| HTC Desire | stock | [sold]
| HTC Hero | stock | [sold]
:: i'm a lazy mug who doesn't update his signature that often ::

 
byproxy
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Originally Posted by robogo1982 View Post
Can you perform a sensor test? Seems to me your proximity sensor might be an issue. It's somewhere in the hidden menu, not exactly sure where. Also, see if the problem persists after flashing back to stock.
can you tell me how to get to hidden menu? i tried two different codes from two different threads and neither worked. would LOVE to be able to perform a sensor test.

thanks!!
 
robogo1982
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(Last edited by robogo1982; 28th January 2014 at 10:55 PM.)
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@byproxy sure. Open the dialer and type 3845#*xxx# where xxx is the model number of your phone. Verizon iz VS980, so I think 980 should work. I really can't say, I have an international D802, so I don't know :/

EDIT: found it.

Quote:
HiddenMenu and Dialer access enabler
- For some reason, Verizon omitted the HiddenMenus. The apk was absent and they disabled access to most secret codes via the dialer. This adds the newest version of LG's HiddenMenu/AAT apks and enables access via the following dialer codes:
##LGSERVICEMENU - Gets you into the main LG HiddenMenu
##PROGRAM - Verizon's specific menu
##AATEST - AAT menu
##FEATURE - Another VZW menu
##DEBUG
##HELPHELP
forum.xda-developers.com/showthread.php?t=2567709&page=1
| LG G2 | D802 | stock | 72 hrs on a single charge
| Samsung Galaxy S4 I9505 | custom ROM | [sold]
| Sony Xperia Z | stock | [sold]
| Samsung Galaxy S3 GT-I9300 | custom ROM | [sold]
| Samsung Galaxy S2 GT-I9100 | stock | [sold]
| Samsung Galaxy S GT-I9000 | custom ROM | [sold]
| HTC Desire | stock | [sold]
| HTC Hero | stock | [sold]
:: i'm a lazy mug who doesn't update his signature that often ::

 
byproxy
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thanks!!!

Quote:
Originally Posted by robogo1982 View Post
@byproxy sure. Open the dialer and type 3845#*xxx# where xxx is the model number of your phone. Verizon iz VS980, so I think 980 should work. I really can't say, I have an international D802, so I don't know :/

EDIT: found it.



forum.xda-developers.com/showthread.php?t=2567709&page=1
 
robogo1982
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Quote:
Originally Posted by byproxy View Post
thanks!!!
Did you test it? Does it work properly? Try running all of the hardware tests.
| LG G2 | D802 | stock | 72 hrs on a single charge
| Samsung Galaxy S4 I9505 | custom ROM | [sold]
| Sony Xperia Z | stock | [sold]
| Samsung Galaxy S3 GT-I9300 | custom ROM | [sold]
| Samsung Galaxy S2 GT-I9100 | stock | [sold]
| Samsung Galaxy S GT-I9000 | custom ROM | [sold]
| HTC Desire | stock | [sold]
| HTC Hero | stock | [sold]
:: i'm a lazy mug who doesn't update his signature that often ::


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