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phone & hangouts & people apps crashing

OP nikeid

28th January 2014, 03:11 PM   |  #1  
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Hi there,

I got my Moto G from TESCO UK yesterday, so I updated to Kitkat, and i started using it. It was completely ok until now. I tried to launch the PHONE APP (and the PEOPLE APP and HANGOUTS as well) and the apps crash right after i launch them. All of them. Several reboots didnt help. I tried to enter recovery mode to clear cache, but i failed to enter it so the phone turned on again and suddenly it was all working. But now, 1 hour later, it crashed again (all of the 3 apps) and it starts to piss me off.

What do i do please? Anyone experiencing the same?

Thanks
29th January 2014, 03:00 AM   |  #2  
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Quote:
Originally Posted by nikeid

Hi there,

I got my Moto G from TESCO UK yesterday, so I updated to Kitkat, and i started using it. It was completely ok until now. I tried to launch the PHONE APP (and the PEOPLE APP and HANGOUTS as well) and the apps crash right after i launch them. All of them. Several reboots didnt help. I tried to enter recovery mode to clear cache, but i failed to enter it so the phone turned on again and suddenly it was all working. But now, 1 hour later, it crashed again (all of the 3 apps) and it starts to piss me off.

What do i do please? Anyone experiencing the same?

Thanks

Have you disabled the stock mail app?

Enviado desde mi XT1032 mediante Tapatalk
29th January 2014, 08:08 AM   |  #3  
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Quote:
Originally Posted by cesc1972

Have you disabled the stock mail app?

Enviado desde mi XT1032 mediante Tapatalk

yes, i did .. i will re-enable it .. but how does that concern phone, hangouts and people app?
29th January 2014, 01:30 PM   |  #4  
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Quote:
Originally Posted by nikeid

yes, i did .. i will re-enable it .. but how does that concern phone, hangouts and people app?

Re-enable it, reboot the phone and see if it works.

Enviado desde mi XT1032 mediante Tapatalk
29th January 2014, 05:59 PM   |  #5  
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What error did you get when you've entered recovery?
30th January 2014, 03:46 PM   |  #6  
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i didnt get any error, i just didnt manage to get to recovery - i messed up the key combinations

re-enabling EMAIL APP worked! no crashes since!

[SOLVED]
30th January 2014, 04:04 PM   |  #7  
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Quote:
Originally Posted by nikeid

i didnt get any error, i just didnt manage to get to recovery - i messed up the key combinations

re-enabling EMAIL APP worked! no crashes since!

[SOLVED]

See? I told you :P

The same thing happened to me a few weeks ago and after re-enabling it it hasnt happened again.

Enviado desde mi XT1032 mediante Tapatalk
Last edited by cesc1972; 30th January 2014 at 04:09 PM.

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