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Does Sony warranty cover this?

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By ravi_buz, Senior Member on 25th January 2014, 06:00 PM
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I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.

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25th January 2014, 06:14 PM |#2  
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Quote:
Originally Posted by ravi_buz

I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.

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No. No offence, but it was your fault that you fell down, not Sony's, sorry. Did it affect the phone in any other way except the look of it?

Sent from my Xperia Z1 using XDA Premium 4 mobile app
25th January 2014, 06:46 PM |#3  
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Quote:
Originally Posted by gallardo5

No. No offence, but it was your fault that you fell down, not Sony's, sorry. Did it affect the phone in any other way except the look of it?

Sent from my Xperia Z1 using XDA Premium 4 mobile app

I know its my fault . I am just asking because when they initially marketed this phone with glass back and aluminium sides, they said they will cover all physical warranty for 6 months and other things for 1 years. Wanted to know if its covered or not
25th January 2014, 06:56 PM |#4  
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I'm pretty sure warranty doesn't cover that, however they can fix that if you pay for the reparation
Last edited by Jiyeon90; 25th January 2014 at 06:59 PM.
25th January 2014, 10:27 PM |#5  
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they will deny under physical warranty saying damage is too small
26th January 2014, 12:08 AM |#6  
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No, NO; nO, no warranty for you.
26th January 2014, 12:57 AM |#7  
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When getting a waterdamage, they will say that the flaps weren't closed and you will argue that they were closed, basically they will try to first blame it on your recklessness.
26th January 2014, 01:30 PM |#8  
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Accidental Damage Cover in India
If i'm not wrong there is accidental damage cover for 6 months in India. The T&C can be found here: http://www.sony.co.in/productcontent...gory/mob-phone
26th January 2014, 01:55 PM |#9  
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In Australia, no form of physical damage is covered by warranty.
Warranty only covers things where the manufacturer is at fault, and clearly you are at fault not Sony.
Also, that scratch is ... not really noticeable haha, i had a million of those on my (now dead) Z1.
2nd February 2014, 04:51 AM |#10  
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Quote:
Originally Posted by ravi_buz

I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.

Attachment 2538584

No warranty is only for things that go wrong with your phone that were caused by a manufacturing fault. Ie: touchscreen issues. Dropping the phone, sitting on it or feeding it to your dog would be your fault. That being said if your phone does develop a fault they will more than likely fix the phone anyway, software related issues will be fixed and sent back, simple issues with hardware will also be fixed and the same phone sent back. But if its not cost effective then they'll just swap it for another one. Don't do anything silly though as its always down to them at the end of the day.

Sent from my C6903 using XDA Premium 4 mobile app
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