Default [Q] tablet help

sorry couldnt find android tablet section
can somebody help me restore new tablet bought at xmas..bbc iplayer wasnt working and was told by vendor to upgrade the fimware which they gave me a link to and then burn it to tf micro card using pheonix software..insert card into tablet and i would get red triangle followed by clicking noise for 4 mins then reboot ..upgrade done...i did this but got no red triangle but did get clicking for 4 mins on reboot tablet is blank and not even able to get into recovery mode to factory reset.....i have an identical tablet that is working ok and the specs are....
9 inch tabexpress tablet
model number....gt90x
android verssion 4.2 2
firmware version....v2.0 patch 1
kernal version...3.4.39+
build number...k70-eng 4.22 jdq39 201 40114 test-keys

any help appreciated
taff