Nvidia RMA

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By nrage23, Senior Member on 6th February 2014, 03:58 PM
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I just wanted to give kudos to Nvidia's Support and RMA departments. I got my Shield right after it came out and for what ever reason never registered it. Last Friday morning I turned on my Shield and the touch screen would not respond so I rebooted. Upon reboot the back light did not work so I could not really see the screen. I contacted support and they had me register my device. Friday afternoon they sent me an email to fill out my information. I did not reply to the email until Monday morning. I got an email by afternoon stating a refurbished device had been shipped via Fedex ground and to return my device once it arrived. The refurbished arrived a few minutes ago and works well. I have packed my old one up to ship out. I have not had customer service like that in a long time. I did not have to speak to 10 different people and it was done via online chat and email. I hope anyone else who has an issue gets the same service I got.
8th February 2014, 08:52 PM |#2  
Doodle210's Avatar
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Yup, did the same here. Another reason to love Nvidia!
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