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[Issue] Lumia 1020 Doesnt turn on after softreset

OP k1t4r0

12th January 2014, 07:46 PM   |  #1  
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Hi guys!

I have a problem...
I bought my lumia 1020 on dec/25... two days later i was using the GoPro app and my phone frezon.
I did a soft reset but then... it doesnt turn on any more.
I Tried all combinations seen in the internet about soft/hard reset, all buttons pressed but nothing. Plugged in pc... it doesnt even point somenthing in USB.
Today, I plugged in USB and noticed that the middle windows light was on for a period... tried again the buttons procedure but nothing...
Im from brazil and a friend brought it to me from England so... I dont know if i sent it to Nokia will do...

Plz, does anybody knows what I can do?

Thx!
5th February 2014, 12:30 PM   |  #2  
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Quote:
Originally Posted by k1t4r0

Hi guys!

I have a problem...
I bought my lumia 1020 on dec/25... two days later i was using the GoPro app and my phone frezon.
I did a soft reset but then... it doesnt turn on any more.
I Tried all combinations seen in the internet about soft/hard reset, all buttons pressed but nothing. Plugged in pc... it doesnt even point somenthing in USB.
Today, I plugged in USB and noticed that the middle windows light was on for a period... tried again the buttons procedure but nothing...
Im from brazil and a friend brought it to me from England so... I dont know if i sent it to Nokia will do...

Plz, does anybody knows what I can do?

Thx!

All these descriptions assumes your phone is turned off. (hold down power to power off device)
Holding down volume down when you power up the device should boot into a recovery menu, if not,
Try holding Down [Volume Down] + [Power ] until The Phone vibrates (This may take a little while, keep holding)
If it vibrates but still doesn't work, hold down until you feel it vibrate twice. (this will factory reset the phone, so you'll lose everything)
One last thing you can try is hold down volume down, power on the device and connect the charger. Keep holding volume down until you see an exclamation mark. Then press the following combination of buttons:
Volume up, volume down, power, volume down. This will also factory reset the device.

(this point may void warranty if not careful)
If you feel brave, you could look into using ADB to connect and launch the recovery menu if all else fails, but it can get a bit technical, and my advice is that you should have some experience with adv or flashing or similar. Google and read guides for it and decide for yourself, but remember, its better to wait for a repair on warranty than trying to fix it yourself at the risk of voiding warranty. (also, you usually get 3months warranty on the repair.

Hope this helps
8th February 2014, 11:52 PM   |  #3  
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Flag So Paulo
Thanks Meter: 1
 
63 posts
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Quote:
Originally Posted by Changis

All these descriptions assumes your phone is turned off. (hold down power to power off device)
Holding down volume down when you power up the device should boot into a recovery menu, if not,
Try holding Down [Volume Down] + [Power ] until The Phone vibrates (This may take a little while, keep holding)
If it vibrates but still doesn't work, hold down until you feel it vibrate twice. (this will factory reset the phone, so you'll lose everything)
One last thing you can try is hold down volume down, power on the device and connect the charger. Keep holding volume down until you see an exclamation mark. Then press the following combination of buttons:
Volume up, volume down, power, volume down. This will also factory reset the device.

(this point may void warranty if not careful)
If you feel brave, you could look into using ADB to connect and launch the recovery menu if all else fails, but it can get a bit technical, and my advice is that you should have some experience with adv or flashing or similar. Google and read guides for it and decide for yourself, but remember, its better to wait for a repair on warranty than trying to fix it yourself at the risk of voiding warranty. (also, you usually get 3months warranty on the repair.

Hope this helps

Changis,

Hi and thx 4 the answear but the logic board was dead
Have to change it...
8th February 2014, 11:52 PM   |  #4  
OP Member
Flag So Paulo
Thanks Meter: 1
 
63 posts
Join Date:Joined: Feb 2010
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Quote:
Originally Posted by k1t4r0

Changis,

Hi and thx 4 the answear but the logic board was dead
Have to change it...

Admins... could close the topic?

Thx
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