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Samsung refused to fix broken headset jack on rooted phone

5th February 2014, 11:30 AM |#11  
Omar04's Avatar
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Question
1. Why not go to a Sprint Store?
2. I've never heard of a headphone jack issue.
3. WHY you sent the device rooted? O_o
 
 
5th February 2014, 11:31 AM |#12  
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Root = voided warranty

Sent from my Nexus 7 using xda app-developers app
6th February 2014, 09:22 PM |#13  
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Root(a software change) shouldn't void the warranty if there is a hardware issue.
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10th February 2014, 02:55 AM |#14  
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Quote:
Originally Posted by Omar04

1. Why not go to a Sprint Store?
2. I've never heard of a headphone jack issue.
3. WHY you sent the device rooted? O_o

If you don't have tep, Sprint will not fix it. I could be wrong....

If you don't have tep and Sprint refuses to fix it, Sprint will tell you the only way to fix it is if you are in Samsungs warranty period and to send it to Samsung.
11th February 2014, 10:55 PM |#15  
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Next time you have to take it to sprint. If I am not mistaken they don't deny you repairs even if you have a rooted phone. I took my galaxy note 3 which had a broken LCD and was rooted and didn't have any problem.
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