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Ativ S camera not working

OP GB1337

13th February 2014, 11:27 PM   |  #1  
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Just got a brand new ativ s with a non-working rear camera. Details
OS version 8.0.10517.150
firmware: 2424.13.11.2
hardware 15.15.1.0
radio soft 2424.13.9.1
radio hard 0.0.0.800
bootloader 13.08.14.16
chip soc 1.5.32

3rd party apps don't work, hard reset did nothing. No mSD card inserted, with or no sim.

What should I do with it? Is there any ROM, firmware or other stuff to flash in order to make it work? Should I take it to warranty and get a new one, which will also probably stop working pretty soon? Should I get a full refund? Or should I wait for another update, maybe wp8.1 and hopefully this is a software bug, not a faulty hardware?
14th February 2014, 12:52 AM   |  #2  
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Why would you assume a warranty replacement would also be defective? That's... um... I do not understand the thought process which would produce that belief. The fact that third-party apps and hard-reset didn't fix it pretty clearly indicates a hardware problem. The fact that people aren't constantly complaining about this issue (anecdotally, I have had *no* trouble with my phone's camera) suggests that it's a pretty rare problem. In what way is a warranty replacement not the obvious answer?
14th February 2014, 11:44 AM   |  #3  
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Because every piece of hardware that I bought and has failed in the first 24 hours came from a bad batch. One time I even got 3 brand new hard disks fail in a row. The 4th one lasted 1 year.
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